Bogor Front Office Manager - Guest Experience Lead

Pengiklan Anonim; Jawa Barat; On-site; IDR 89,280,000 - 156,240,000; Full time

Benefits offered by this job

Competitive salary and bonuses

Health and medical benefits

Career development opportunities

Employee discounts on hotel services

Job summary

Pengiklan Anonim’s client seeks an experienced Front Office Manager to lead the reception and guest services team at a Bogor property. You will oversee front desk operations, ensure a welcoming check-in/out experience, and manage guest relations to uphold service standards.

You will be the primary point of contact for guest inquiries and concerns, shaping first and last impressions and driving guest satisfaction and loyalty within a dynamic hotel environment in Bogor.

Qualifications

• Minimum of 3 years in front office operations, with at least 1 year in supervision.
• Strong hospitality and guest service mindset.
• Proven ability to lead a team in a fast-paced environment.

Responsibilities

• Supervise and manage the daily operations of the front desk, including check-in, check-out, reservations, and guest inquiries.
• Train, schedule, and evaluate the performance of front desk staff, ensuring adherence to service standards.
• Handle guest complaints, requests, and issues promptly and efficiently, ensuring guest satisfaction.
• Manage room inventory, rates, and occupancy levels in coordination with the sales and marketing teams.
• Implement and maintain front office policies and procedures to ensure operational efficiency and guest security.
• Prepare daily reports on front office activities, occupancy, and revenue.

Skills

Communication skills

Interpersonal skills

Customer service

Tools

Hotel reservation systems

Job description

Pengiklan Anonim’s client seeks an experienced Front Office Manager to lead the reception and guest services team at a Bogor property. You will oversee front desk operations, ensure a welcoming check-in/out experience, and manage guest relations to uphold service standards.

You will be the primary point of contact for guest inquiries and concerns, shaping first and last impressions and driving guest satisfaction and loyalty within a dynamic hotel environment in Bogor.