Nkam - Banking & Retail

Xl Smart Career; Jawa Barat; On-site; IDR 180,000,000 - 300,000,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Life insurance

Retirement plans

Professional development

Performance incentives

Employee banking benefits

Job summary

Xl Smart Career is seeking a Retail Banking Manager to lead a Bogor, West Java branch on-site. You will drive customer service excellence, sales growth, and operational efficiency while ensuring compliance with banking regulations.

The role requires strong leadership, strategic thinking, and a hands-on approach to mentor staff and serve the local community. Located in Bogor, the position offers growth and community engagement opportunities.

Qualifications

• Bachelor's degree in Business Administration, Finance, Marketing, or a related field.

Responsibilities

• Manage daily branch operations, ensuring efficiency and adherence to bank policies and procedures.
• Lead, coach, and motivate branch staff to achieve sales targets and deliver exceptional customer service.
• Develop and implement local sales strategies to increase customer acquisition and deepen existing customer relationships.
• Monitor branch performance metrics and take corrective actions as needed.
• Oversee loan application processes and ensure compliance with credit policies.
• Handle customer inquiries, complaints, and escalations with professionalism and efficiency.
• Ensure the security and integrity of branch assets and customer data.
• Recruit, train, and develop branch personnel.
• Represent the bank in community events and business development initiatives.

Skills

Leadership

Communication

Sales targets

Customer service

Education

Bachelor's degree

Tools

Banking software

MS Office Suite

Job description

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About the Role

Our client, a prominent national bank, is seeking an experienced and dynamic Retail Banking Manager to lead their branch operations in **Bogor, West Java, ID**. This critical role involves overseeing all aspects of branch performance, including customer service, sales, operations, and staff management. You will be responsible for driving business growth, fostering a customer-centric culture, and ensuring compliance with all banking regulations. This is an on-site position, requiring your full presence at the branch in **Bogor, West Java, ID** to effectively manage the team and serve the local community. You will be the face of the bank for many customers, building lasting relationships and exceeding expectations.

Key Responsibilities

• Manage daily branch operations, ensuring efficiency and adherence to bank policies and procedures.


• Lead, coach, and motivate branch staff to achieve sales targets and deliver exceptional customer service.


• Develop and implement local sales strategies to increase customer acquisition and deepen existing customer relationships.


• Monitor branch performance metrics and take corrective actions as needed.


• Oversee loan application processes and ensure compliance with credit policies.


• Handle customer inquiries, complaints, and escalations with professionalism and efficiency.


• Ensure the security and integrity of branch assets and customer data.


• Recruit, train, and develop branch personnel.


• Represent the bank in community events and business development initiatives.

Requirements

• Bachelor's degree in Business Administration, Finance, Marketing, or a related field.


• Minimum of 5 years of experience in retail banking, with at least 2 years in a supervisory or management role.


• Proven track record of achieving sales and service goals.


• Strong leadership, communication, and interpersonal skills.


• In-depth knowledge of banking products, services, and regulations.


• Excellent problem-solving and decision-making abilities.


• Ability to manage a team effectively and foster a positive work environment.


• Proficiency in banking software and MS Office Suite.


• Must be based in or willing to relocate to **Bogor, West Java, ID** and commit to on-site work.

Benefits

• competitive salary


• health insurance


• life insurance


• retirement plans


• Opportunities for professional development, leadership training, and career advancement within the organization are provided.


• Performance-based incentives and bonuses are part of the compensation structure.


• Employees enjoy access to employee banking benefits and a supportive work culture focused on community engagement.