Head Of Retail Growth & Store Performance

Hikmat; Jawa Barat; On-site; IDR 2,000,000,000 - 3,400,000,000; Full time

Benefits offered by this job

Executive compensation package

Job summary

Hikmat is recruiting a Head of Retail Banking Operations for Bekasi, West Java. This executive will lead the retail banking network's operations, branch performance, customer service, risk controls, and technology integration to drive efficiency and superior customer experiences.

The role requires strong leadership, deep knowledge of retail banking products, and experience managing large teams and budgets. Partnership with product, IT, and marketing is essential to grow in this dynamic market.

Qualifications

• Master’s degree in Business Administration, Banking, Finance, or related field.
• 10+ years in retail banking operations management with leadership experience.
• Proven track record in improving operational efficiency and digital transformation.
• Strong knowledge of retail banking products, services, operations, and regulatory compliance.
• Excellent leadership, strategic thinking and change management skills.
• Strong budget management and financial acumen.
• Outstanding communication and stakeholder management.
• Experience leading large teams and diverse operations.
• Willingness to relocate to Bekasi, West Java.

Responsibilities

• Develop and execute strategic operational plans for the retail banking network.
• Oversee daily operations of all retail branches with high service standards.
• Lead the implementation of new technologies and digital banking solutions.
• Manage operational risk and regulatory compliance.
• Optimize branch network staffing, resources, and costs.
• Drive customer satisfaction and loyalty in the retail segment.
• Mentor a high-performing operations team.
• Collaborate with product, marketing, IT to support growth.
• Monitor KPIs and report to senior management.

Skills

Leadership

Strategic thinking

Change management

Budget management

Communication

Stakeholder management

Team leadership

Operational excellence

Education

Master's degree in Business Administration, Banking, Finance, or related field

Job description

Showing 35 Head Of Retail Growth Store Performance jobs in Jakarta Timur

About the Role

Our client, a prominent and forward-thinking bank, is seeking an accomplished and strategic Head of Retail Banking Operations to lead their extensive retail banking division in Bekasi, West Java. This executive role is responsible for overseeing all operational aspects of the retail banking network, including branch operations, customer service, process efficiency, and technological integration. You will drive initiatives to enhance customer experience, optimize operational workflows, manage risk, and ensure regulatory compliance across all retail channels. The ideal candidate will be a seasoned operational leader with a strong understanding of retail banking products, digital transformation, and a proven ability to manage large, complex teams and budgets. This is a significant leadership opportunity to shape the future of retail banking operations in a key growth area for the bank in Bekasi, West Java.

Key Responsibilities

• Develop and execute strategic operational plans for the retail banking network to achieve business objectives.
• Oversee daily operations of all retail branches, ensuring high standards of customer service, efficiency, and security.
• Lead the implementation of new technologies and digital banking solutions to enhance customer experience and streamline processes.
• Manage operational risk, ensuring robust controls and compliance with all relevant banking regulations and policies.
• Optimize branch network performance, including staffing, resource allocation, and cost management.
• Drive initiatives to improve customer satisfaction and loyalty within the retail segment.
• Develop and mentor a high-performing operations team, fostering a culture of excellence and continuous improvement.
• Collaborate with various departments, including product development, marketing, and IT, to support retail banking growth.
• Monitor key performance indicators (KPIs) and report on operational effectiveness to senior management.

Requirements

• Master's degree in Business Administration, Banking, Finance, or a related field.
• Minimum of 10 years of progressive experience in retail banking operations management, with a significant portion in a leadership capacity.
• Proven track record in driving operational efficiency, customer experience improvements, and digital transformation within a banking environment.
• Deep understanding of retail banking products, services, operations, and regulatory compliance.
• Strong leadership, strategic thinking, and change management skills.
• Excellent financial acumen and experience in budget management.
• Exceptional communication, interpersonal, and stakeholder management abilities.
• Experience managing large teams and diverse operational functions.
• Residency or willingness to relocate to Bekasi, West Java.

Benefits

• Executive-level compensation package including base salary, bonus, and benefits.
• Comprehensive health, dental, and vision insurance.
• Company car and fuel allowance.
• Generous annual leave and professional development opportunities.
• Pension fund and long-term incentive plans.
• Significant influence on the bank's retail strategy and operations.
• Opportunity to lead and shape a key business function in a dynamic market.