Branch Operations Lead

Pengiklan Anonim; Samarinda; Hybrid; IDR 167,400,000 - 290,160,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Pengiklan Anonim is seeking an experienced Operations Manager to oversee daily banking operations in Samarinda. You will lead and develop operational teams, ensure compliant execution of processes, and improve service quality and profitability in the competitive financial sector.

Key duties include managing branch and back-office operations, coaching staff to meet targets, enforcing policies, driving process improvements, and overseeing risks to ensure business continuity and customer

Qualifications

• Bachelor's degree in Business Administration, Finance, or a related field.
• 5+ years of experience in banking operations management or a similar leadership role.
• Strong understanding of banking products, services, and operational processes.
• Proven experience in team leadership, process improvement, and risk management.
• Excellent organizational, problem-solving, and communication skills.

Responsibilities

• Manage and optimize day-to-day banking operations, including branch operations and back-office functions.
• Lead, train, and motivate operational staff to achieve performance targets and service standards.
• Implement and enforce operational policies, procedures, and compliance regulations.
• Identify and implement process improvements to increase efficiency and reduce costs.
• Oversee the management of operational risks and ensure business continuity.

Skills

Team leadership

Process improvement

Risk management

Communication

Organizational skills

Education

Bachelor's degree in Business Administration or Finance

Job description

Our client is looking for an experienced and efficient Operations Manager to oversee daily operations within their banking division in Samarinda. This role is critical for ensuring the smooth, efficient, and compliant execution of banking processes, including customer service, transaction processing, and back-office functions. You will lead and develop operational teams, implement process improvements, and manage operational risks to enhance service quality and profitability in the competitive financial sector.

Key Responsibilities

• Manage and optimize day-to-day banking operations, including branch operations and back-office functions.
• Lead, train, and motivate operational staff to achieve performance targets and service standards.
• Implement and enforce operational policies, procedures, and compliance regulations.
• Identify and implement process improvements to increase efficiency and reduce costs.
• Oversee the management of operational risks and ensure business continuity.

Requirements

• Bachelor's degree in Business Administration, Finance, or a related field.
• 5+ years of experience in banking operations management or a similar leadership role.
• Strong understanding of banking products, services, and operational processes.
• Proven experience in team leadership, process improvement, and risk management.
• Excellent organizational, problem-solving, and communication skills.

Benefits

• Competitive salary with performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Opportunities for leadership development and career progression.
• Hybrid work model providing flexibility.
• Key role in the operational success of a prominent financial institution in Samarinda.