Retail Banking Branch Manager - Bogor, West Java

Xl Smart Career

Jawa Barat

On-site

IDR 180,000,000 - 300,000,000

Full time

3 days ago

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Benefits offered by this job

Competitive salary

Health insurance

Life insurance

Retirement plans

Professional development

Performance incentives

Employee banking benefits

Job summary

Xl Smart Career is seeking a Retail Banking Manager to lead a Bogor, West Java branch on-site. You will drive customer service excellence, sales growth, and operational efficiency while ensuring compliance with banking regulations.

The role requires strong leadership, strategic thinking, and a hands-on approach to mentor staff and serve the local community. Located in Bogor, the position offers growth and community engagement opportunities.

Qualifications

Bachelor's degree in Business Administration, Finance, Marketing, or a related field.

Responsibilities

Manage daily branch operations, ensuring efficiency and adherence to bank policies and procedures.
Lead, coach, and motivate branch staff to achieve sales targets and deliver exceptional customer service.
Develop and implement local sales strategies to increase customer acquisition and deepen existing customer relationships.
Monitor branch performance metrics and take corrective actions as needed.
Oversee loan application processes and ensure compliance with credit policies.
Handle customer inquiries, complaints, and escalations with professionalism and efficiency.
Ensure the security and integrity of branch assets and customer data.
Recruit, train, and develop branch personnel.
Represent the bank in community events and business development initiatives.