Night Front Desk Auditor: Guest Experience & Nightly Audit

Pt. Harapan Graha Niaga; Jawa Barat; On-site; IDR 55,104,000 - 82,656,000; Full time

Benefits offered by this job

Competitive hourly wage

Health insurance

Career training and development

Employee discounts

Job summary

Pt. Harapan Graha Niaga is seeking a friendly Front Desk Agent in Tangerang to be the first contact for guests. You will manage check-ins/check-outs, answer inquiries, and assist guests throughout their stay in a welcoming atmosphere.

The role requires strong communication, customer service experience, and proficiency with PMS. A professional, proactive attitude and ability to multitask are essential for this hospitality position.

Qualifications

• High school diploma or equivalent; hospitality training is a plus.
• Experience in customer service or front desk roles is preferred.
• Excellent communication and interpersonal skills.
• Proficiency with computer systems and property management software.

Responsibilities

• Greet guests warmly and handle check-ins/check-outs accurately.
• Answer inquiries about hotel facilities, services, hours, and local attractions.
• Manage reservations, cancellations, and room changes in the PMS.
• Respond to requests, concerns, and complaints promptly and professionally.
• Provide local area information and dining/activity recommendations.
• Keep the front desk area clean, organized, and presentable.

Skills

Communication skills

PMS / POS familiarity

Education

High school diploma or equivalent

Hospitality training (nice to have)

Tools

Property Management System (PMS)

Job description

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Front Desk Agent – Tangerang

Our client is seeking a friendly, professional, and customer-oriented Front Desk Agent to be the first point of contact for guests at their establishment in Tangerang. This role is vital in creating a positive and welcoming atmosphere, managing check-ins and check-outs, and assisting guests with their needs throughout their stay. The ideal candidate will possess excellent communication skills, a proactive attitude, and a passion for providing outstanding hospitality service. You will be the face of the establishment, ensuring guests have a smooth and enjoyable experience.

Key Responsibilities

• Welcome guests warmly, process check-ins and check-outs efficiently, and handle all guest transactions accurately.
• Answer guest inquiries regarding hotel facilities, services, hours of operation, and local attractions.
• Manage reservations, cancellations, and modifications, ensuring data accuracy in the property management system.
• Respond to guest requests, concerns, and complaints promptly and professionally, escalating issues as needed.
• Provide information about the local area and make recommendations for dining and activities.
• Maintain a clean, organized, and presentable front desk area at all times.

Requirements

• High school diploma or equivalent; some college or hospitality training is a plus.
• Previous experience in customer service or a front desk role is highly desirable.
• Excellent communication and interpersonal skills, with a friendly and engaging personality.
• Proficiency in using computer systems, including property management software.
• Ability to multitask, prioritize, and remain calm under pressure.

Benefits

• Competitive hourly wage and potential for tips/bonuses.
• Health insurance and other standard employee benefits.
• Opportunities for training and career development in the hospitality industry.
• Employee discounts on hotel stays and services.
• A dynamic and friendly work environment in Tangerang.