Front Office Night Auditor

PT. Harapan Graha Niaga; Jakarta Utara; On-site; IDR 66,960,000 - 89,280,000; Full time

Job summary

Solana by SanLiving under PT. Harapan Graha Niaga in Central Jakarta seeks a Front Office Night Auditor for full-time overnight coverage, managing nightly front desk operations and ensuring accurate financial records.

You will audit daily transactions, handle guest services, coordinate with housekeeping, and provide detailed handovers to day shift, contributing to exceptional guest experiences and property security.

Qualifications

• Minimum 2 years' experience as Night Auditor or similar front office role.
• Proficiency with hotel PMS and related software.
• Strong numerical and analytical abilities for auditing.
• Excellent English communication; additional languages are advantageous.

Responsibilities

• Manage all front desk operations during night shift, including guest check-ins, check-outs and room assignments.
• Conduct thorough audits of daily financial transactions, reconciling guest accounts and ensuring accuracy of all charges.
• Prepare and review the night audit report, identifying and resolving discrepancies.
• Handle guest inquiries, complaints and requests with professionalism and courtesy.
• Monitor and update the property management system with accurate guest and reservation information.
• Coordinate with housekeeping and maintenance teams regarding room status and maintenance issues.
• Process guest payments and manage cash handling procedures in accordance with company policies.
• Maintain security and safety standards throughout the property during night hours.
• Provide detailed handover documentation for the day shift team.
• Assist with special requests and ensure guest satisfaction during overnight stays.

Skills

Customer service

Numerical skills

Analytical skills

English communication

Decision making

Problem solving

Time management

Attention to detail

Tools

PMS software

Hotel operations software

Job description

About the role

Solana by SanLiving under PT. Harapan Graha Niaga is seeking a Front Office Night Auditor to join our hospitality team in Central Jakarta on a full-time basis. This is a critical overnight position responsible for managing all front office operations during night hours, ensuring seamless guest experiences and maintaining accurate financial records. The Night Auditor serves as the senior front office representative during the night shift, overseeing check-ins, check-outs, and all guest-related matters whilst conducting thorough audits of daily transactions. This role is essential to maintaining our high standards of service and operational excellence.

Key responsibilities

• Manage all front desk operations during night shift, including guest check-ins, check-outs and room assignments
• Conduct thorough audits of daily financial transactions, reconciling guest accounts and ensuring accuracy of all charges
• Prepare and review the night audit report, identifying and resolving discrepancies
• Handle guest inquiries, complaints and requests with professionalism and courtesy
• Monitor and update the property management system with accurate guest and reservation information
• Coordinate with housekeeping and maintenance teams regarding room status and maintenance issues
• Process guest payments and manage cash handling procedures in accordance with company policies
• Maintain security and safety standards throughout the property during night hours
• Provide detailed handover documentation for the day shift team
• Assist with special requests and ensure guest satisfaction during overnight stays

What we're looking for

• Minimum 2 years' experience as a Night Auditor or in a similar front office role within a hotel or hospitality establishment
• Strong proficiency with property management systems and hotel operations software
• Excellent numerical and analytical skills with meticulous attention to detail for accurate auditing
• Outstanding customer service abilities with a professional demeanour and problem-solving mindset
• Ability to work independently during night shifts and make sound decisions without supervision
• Excellent communication skills in English; additional languages are advantageous
• Strong organisational and time management abilities
• Knowledge of hospitality industry standards and best practices
• Flexibility to work night shifts and occasional weekends or public holidays
• Professional appearance and grooming standards

About us

Sanliving mengelola 100 akomodasi dengan fokus pada kenyamanan tamu serta pelayanan yang ramah dan responsif. Koleksi terbaru kami, Solana San Living, berlokasi di atas Ratu Plaza.