Front Desk Agent/Night Auditor

Batiqa; Nagasari; On-site; IDR 44,640,000 - 78,120,000; Full time

Job summary

BATIQA Hotel & Apartments Karawang is seeking a Front Desk Agent to be the first point of contact for guests and ensure a smooth and memorable stay. You will deliver exceptional service, handle check-in/check-out, and assist with reservations.

The role requires English proficiency, experience with PMS software and Microsoft Office, and the ability to work in shifts including weekends and public holidays. Join our team to contribute to guest satisfaction and hotel operations.

Qualifications

• Minimum Diploma in Hotel Management, Tourism, or equivalent
• 1-2 years experience as Front Desk Agent in hotel is preferred
• Good command of English, both spoken and written
• Proficient in PMS software and Microsoft Office
• Excellent communication, problem-solving, and multitasking skills
• Pleasant personality, guest-oriented, and able to work in shifts including weekends & public holidays
• Honest, responsible, and able to work in a team

Responsibilities

• The Front Desk Agent is the first point of contact for guests, delivering exceptional guest service.
• Handle check-in/check-out, reservations, and ensure a smooth and memorable stay experience at BATIQA Hotel & Apartments Karawang.
• Support night audit duties, ensuring smooth front office and accounting operations.

Skills

Customer service

Communication

Multitasking

Teamwork

Problem-solving

Education

Diploma in Hotel Management, Tourism, or equivalent

Tools

PMS software

Microsoft Office

Job description

The Front Desk Agent is the first point of contact for guests. You are responsible for delivering exceptional guest service, handling check-in/check-out, reservations, and ensuring a smooth and memorable stay experience at BATIQA Hotel & Apartments Karawang. To provide excellent guest service during night shifts, ensure smooth hotel operations, and handle all front office and accounting duties related to the night audit process.

Requirements

Minimum Diploma in Hotel Management, Tourism, or equivalent

1-2 years experience as Front Desk Agent in hotel is preferred

Good command of English, both spoken and written

Proficient in PMS software and Microsoft Office

Excellent communication, problem-solving, and multitasking skills

Pleasant personality, guest-oriented, and able to work in shifts including weekends & public holidays

Honest, responsible, and able to work in a team