Front Desk Agent Daily Worker

AccorHotels Indonesia; Jakarta Selatan; On-site; IDR 27,675,000 - 55,350,000; Part time

Job summary

AccorHotels Indonesia is seeking a friendly, professional Front Desk Agent (Daily Worker) to support our Front Office team in South Jakarta. You will greet guests, assist with check-in/check-out, answer inquiries, and ensure a smooth and welcoming experience for all guests throughout their stay.

The ideal candidate has good communication skills, a customer-service mindset, and the ability to work in a fast-paced hotel environment—willing to work on a daily worker basis, including shifts,

Qualifications

• Minimum high school diploma or equivalent.
• Good communication and interpersonal skills.
• Willing to work on daily worker basis, including shifts, weekends and public holidays.

Responsibilities

• Welcome and greet guests in a warm, professional manner.
• Assist guests with check-in and check-out procedures.
• Handle guest inquiries, requests, and concerns promptly and professionally.
• Provide accurate information about hotel facilities, services, and local attractions.
• Assist with reservations, room assignments, and payment procedures.
• Answer telephone calls and respond to guest messages and requests.
• Coordinate with Housekeeping and other departments to fulfill guest needs.
• Maintain accurate guest records and update information in the hotel system.

Skills

Guest service

Communication

Teamwork

Customer focus

Independence

Education

High school diploma

Job description

Novelty among the top-notch properties of south Jakarta. Conveniently located in the golden triangle area of business, Gatot Subroto. Accessible via Jl. Gatot Subroto and Jl. Kapten Tendean, with direct access to Jakarta inner ring road highway, 10 minutes to Whoosh Halim Station, close to diplomatic establishments and only 35 minutes drive from Soekarno Hatta International Airport. Providing 403 modern and superbly designed rooms, overlooking the glamorous urban scenery, ensuring comfort and serenity.

Beyond its prime location, city views, and modern facilities, the hotel is committed to sustainability through its partnership with Green Key. It supports eco-friendly practices in water, energy, waste, cleaning, and sustainability education.

Job Description

We are looking for a friendly, professional, and service-oriented Front Desk Agent (Daily Worker) to support our Front Office team. The Front Desk Agent will be responsible for providing excellent guest service, assisting with daily front desk operations, and ensuring a smooth and pleasant experience for all guests throughout their stay. The ideal candidate should have good communication skills, a positive attitude, and the ability to work efficiently in a fast-paced hotel environment.

Key Responsibilities

• Welcome and greet guests in a warm, friendly, and professional manner.
• Assist guests with check-in and check-out procedures.
• Handle guest inquiries, requests, and concerns promptly and professionally.
• Provide accurate information about hotel facilities, services, and local attractions.
• Assist with reservations, room assignments, booking modifications, and payment procedures.
• Answer telephone calls and respond to guest messages and requests.
• Coordinate with Housekeeping and other departments to fulfill guest needs.
• Maintain accurate guest records and update information in the hotel system.
• Handle guest complaints and coordinate with the relevant departments to resolve issues.
• Assist VIP and special-request guests when required.
• Ensure the Front Desk area is clean, organized, and presentable.
• Follow hotel policies, procedures, and service standards at all times.
• Support the Front Office team with daily operational tasks as assigned.
• Perform other duties and responsibilities assigned by the Front Office Supervisor or Manager.

Qualifications

• Previous experience in Front Office, Reception, or Guest Relations is preferred.
• Minimum high school diploma or equivalent.
• Good communication and interpersonal skills.
• Friendly, professional, and customer-service oriented.
• Able to work independently and as part of a team.
• Able to work under pressure in a fast-paced environment.
• Willing to work on daily worker basis, including shifts, weekends, and public holidays.
• Good command of English is preferred; additional language skills are an advantage.

Additional Information

Diversity&Inclusionfor Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities. Our ambition is toprovide meaningful employment, a warm and welcoming culture, excellentworking conditions and to promote the development ofall people, including thosewith disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

We are proudly part of Accor hotels, a globally renowned company with strong values and culture. We are the largest hotel company in Asia Pacific, people know and love our brand, and we are positive you will too!

Accor Plus is Asia Pacific's most expansive travel, dining, and lifestyle program. Accor Plus is accepted at over 800 Accor hotels across 18 countries in Asia Pacific. With more than 1,200 employees, 45 offices, and over 400,000 members across the Asia Pacific. Accor Plus offices are located across Australia, New Zealand, Fiji, Singapore, Malaysia, Indonesia, Philippines, India, Thailand, Vietnam and China.

All Applicants must be legally entitled to live and work in Indonesia

We are proudly part of Accor hotels, a globally renowned company with strong values and culture. We are the largest hotel company in Asia Pacific, people know and love our brand, and we are positive you will too!

Accor Plus is Asia Pacific's most expansive travel, dining, and lifestyle program. Accor Plus is accepted at over 800 Accor hotels across 18 countries in Asia Pacific. With more than 1,200 employees, 45 offices, and over 400,000 members across the Asia Pacific. Accor Plus offices are located across Australia, New Zealand, Fiji, Singapore, Malaysia, Indonesia, Philippines, India, Thailand, Vietnam and China.

All Applicants must be legally entitled to live and work in Indonesia