Networking Support Engineer (L1) – Incident & ITSM

NTT DATA, Inc.; Jakarta Pusat; On-site; IDR 144,000,000 - 216,000,000; Full time

Job summary

NTT DATA in Jakarta, Indonesia is seeking a Networking Managed Services Engineer (L1) to join an entry-level team delivering managed services for clients' IT infrastructure, ensuring systems stay operational. You will monitor networks, investigate incidents, apply approved SOPs, and provide support via phone, tickets, or chat, including patching and configuration changes.

As you grow, you'll explore automation opportunities, assist with disaster recovery testing, and contribute to continuous

Qualifications

• Basic understanding of Pulse Secure SSL VPN and network security devices.
• Familiarity with Cisco Nexus switches and ASR/ISR routers basics.
• Knowledge of BGP, OSPF, and EIGRP routing protocols.
• Comfort handling ITSM tickets and following SOPs.

Responsibilities

• Provide managed services to ensure client IT infrastructure remains operational.
• Identify, investigate and resolve technical incidents and problems.
• Monitor client infrastructure and perform maintenance activities like patching.
• Assist with automation for request fulfilment and incident resolution.
• Support project work and disaster recovery tests when needed.
• Escalate incidents when necessary and share knowledge.

Skills

Ticket handling

ITSM processes

Cross-cultural communication

Active listening

Adaptability

Resilience under pressure

Planning

Client-focused service

Education

Bachelor's degree in information technology/computing

Tools

Pulse Secure SSL VPN

Juniper (Virtual Juniper)

Palo Alto

Fortinet Firewalls

Cisco Nexus switches

ASR/ISR routers

Cisco ACS

ISE

Meraki switches

BGP

OSPF

EIGRP

Job description

NTT DATA in Jakarta, Indonesia is seeking a Networking Managed Services Engineer (L1) to join an entry-level team delivering managed services for clients' IT infrastructure, ensuring systems stay operational. You will monitor networks, investigate incidents, apply approved SOPs, and provide support via phone, tickets, or chat, including patching and configuration changes.

As you grow, you'll explore automation opportunities, assist with disaster recovery testing, and contribute to continuous