Onsite Network Service Delivery Engineer - L1

NTT DATA, Inc.; Jakarta Timur; Hybrid; IDR 89,280,000 - 133,920,000; Full time

Job summary

NTT DATA, Inc. is seeking a Networking Service Delivery Field Support Engineer (L1) in Jakarta Timur, Indonesia. This role involves providing professional onsite technical support and field engineering services to clients. Successful candidates should have a Bachelor's degree in Information Technology and entry-level experience in networking technologies. The position requires a client-first mindset and strong communication skills, and it offers a hybrid working environment.

Qualifications

• Entry‑level experience with networking technologies such as routing and switching.
• Entry‑level experience in technical support to clients.
• Entry‑level experience in diagnosis and troubleshooting.

Responsibilities

• Ensure assigned client‑site infrastructure is configured, installed, tested, and operational.
• Liaise with stakeholders to expedite diagnosis and resolution.
• Provide first‑line remote and onsite technical support to clients.

Skills

Good verbal and written communication skills

Ability to plan activities and projects

Strong active listening techniques

Adaptability to changing circumstances

Client‑first mindset

Education

Bachelor’s degree or equivalent in Information Technology

Associate‑level certification in networking technologies

Job description

NTT DATA, Inc. is seeking a Networking Service Delivery Field Support Engineer (L1) in Jakarta Timur, Indonesia. This role involves providing professional onsite technical support and field engineering services to clients. Successful candidates should have a Bachelor's degree in Information Technology and entry-level experience in networking technologies. The position requires a client-first mindset and strong communication skills, and it offers a hybrid working environment.