L1 Applications Support Engineer - ERP & Middleware

NTT DATA, Inc.; Jakarta Timur; Hybrid; IDR 262,605,042 - 437,675,070; Full time

Job summary

NTT DATA, Inc. in Jakarta Timur is looking for an Applications Managed Services Engineer (L1) to provide support for critical software applications. In this hybrid role, you'll monitor and manage client applications, resolve incidents, and enhance service delivery by creating knowledge articles. The ideal candidate will have a degree in IT/computing and entry-level experience in server administration. Strong client-focused and communication skills are essential. Join a global leader committed to driven innovation and inclusivity.

Qualifications

• Entry-level experience in managing platforms like Windows and Linux servers.
• Basic knowledge of infrastructure and supported technical domains.
• Strong planning skills with the ability to adapt.

Responsibilities

• Provide essential support and monitoring for clients' software applications.
• Execute approved maintenance activities like patching.
• Create and update knowledge articles.

Skills

Windows Server Administration

Linux Server Administration

Virtualization Administration

Client-focused mindset

Active listening skills

Education

Bachelor’s degree in information technology/computing

Tools

ErP

SQL

Oracle Middleware

Job description

NTT DATA, Inc. in Jakarta Timur is looking for an Applications Managed Services Engineer (L1) to provide support for critical software applications. In this hybrid role, you'll monitor and manage client applications, resolve incidents, and enhance service delivery by creating knowledge articles. The ideal candidate will have a degree in IT/computing and entry-level experience in server administration. Strong client-focused and communication skills are essential. Join a global leader committed to driven innovation and inclusivity.