Security Managed Services Engineer II - Incident Response

NTT DATA, Inc.; Jakarta Timur; On-site; IDR 167,400,000 - 223,200,000; Full time

Job summary

NTT DATA, Inc. is hiring a Security Managed Services Engineer (L2) in Jakarta Timur, Indonesia. In this on-site role, you will ensure that clients' security infrastructures remain operational by monitoring incidents and resolving issues efficiently. You will need managed services experience, proficiency with ticketing tools like ServiceNow, and strong communication skills to effectively collaborate across teams. A Bachelor's degree in IT/Computing or equivalent experience is required. Join NTT DATA and make a significant impact in a diverse and inclusive workplace.

Qualifications

• Proficient in handling security infrastructure and ticketing tools.
• Strong analytical skills for auditing tickets and recommending improvements.
• Adaptable and flexible to changing circumstances.

Responsibilities

• Monitor and resolve technical incidents related to security infrastructures.
• Log incidents promptly and provide second-level support.
• Collaborate with automation teams to optimize workflows.

Skills

Experience with managed services for security infrastructure

Proficiency in ticketing tools like ServiceNow

Excellent planning skills

Strong communication ability across cultures

Client-focused mindset

Ability to work under pressure

Education

Bachelor's degree in IT/Computing or equivalent experience

Job description

NTT DATA, Inc. is hiring a Security Managed Services Engineer (L2) in Jakarta Timur, Indonesia. In this on-site role, you will ensure that clients' security infrastructures remain operational by monitoring incidents and resolving issues efficiently. You will need managed services experience, proficiency with ticketing tools like ServiceNow, and strong communication skills to effectively collaborate across teams. A Bachelor's degree in IT/Computing or equivalent experience is required. Join NTT DATA and make a significant impact in a diverse and inclusive workplace.