Network Services Engineer (L2) – Incident & Automation

NTT DATA, Inc.; Jakarta Timur; On-site; IDR 613,281,934 - 963,728,753; Full time

Job summary

NTT DATA, Inc. in Jakarta Timur is seeking a Networking Managed Services Engineer (L2) to ensure operational efficiency of clients' IT systems. You'll monitor and resolve technical incidents while collaborating with clients and internal teams. Ideal candidates will possess strong technical skills, adaptability, and a bachelor’s degree or equivalent in IT. Join a diverse workplace dedicated to innovation and client success, and drive impactful solutions in a supportive environment.

Qualifications

• Proficiency in active listening and effective communication across cultures.
• Ability to work well under pressure with a client-first attitude.
• At least one technical certification in specified technologies.

Responsibilities

• Ensure clients' IT infrastructure and systems remain operational.
• Proactively monitor, identify, investigate, and resolve technical incidents.
• Collaborate with teams to restore services in line with SLAs.

Skills

Proficiency in technologies such as Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls

Strong planning skills

Adaptability and resilience

Client-centric communication

Education

Bachelor's degree or equivalent qualification in IT/Computing

Tools

Ticketing tools

Job description

NTT DATA, Inc. in Jakarta Timur is seeking a Networking Managed Services Engineer (L2) to ensure operational efficiency of clients' IT systems. You'll monitor and resolve technical incidents while collaborating with clients and internal teams. Ideal candidates will possess strong technical skills, adaptability, and a bachelor’s degree or equivalent in IT. Join a diverse workplace dedicated to innovation and client success, and drive impactful solutions in a supportive environment.