First-Line IT Support Engineer — Managed Services

NTT DATA, Inc.; Jakarta Timur; On-site; IDR 140,178,727 - 210,268,091; Full time

Job summary

NTT DATA, Inc. is looking for a Cross Technology Managed Services Engineer (L1) in Jakarta Timur, Indonesia. You will be responsible for first-line support to clients, ensuring IT infrastructure remains operational. Your role includes troubleshooting incidents, maintaining systems, and contributing to disaster recovery efforts. Candidates should have a bachelor's degree in IT, entry-level experience in ICT, and a client-centric approach to deliver exceptional service. Join us for a rewarding career at a leading technology services firm.

Qualifications

• Entry-level experience in troubleshooting and support within a medium to large ICT organization.
• Basic knowledge of management agents, redundancy concepts, and ITIL processes.
• Disciplined in handling tickets and acting promptly as per defined SOPs.
• Good understanding of ITSM tools and ticket resolution processes.

Responsibilities

• Ensure IT infrastructure and systems remain operational.
• Proactively identify and resolve technical incidents and problems.
• Monitor client infrastructure and identify problems before they occur.
• Contribute to disaster recovery functions and tests.

Skills

Troubleshooting and support in security, network, data centre, systems, or storage

Client-centric approach

Active listening techniques

Ability to communicate across different cultures

Education

Bachelor's degree or equivalent qualification in IT or Computing

Tools

ITSM tools

Job description

NTT DATA, Inc. is looking for a Cross Technology Managed Services Engineer (L1) in Jakarta Timur, Indonesia. You will be responsible for first-line support to clients, ensuring IT infrastructure remains operational. Your role includes troubleshooting incidents, maintaining systems, and contributing to disaster recovery efforts. Candidates should have a bachelor's degree in IT, entry-level experience in ICT, and a client-centric approach to deliver exceptional service. Join us for a rewarding career at a leading technology services firm.