Junior Applications QA & Support Engineer

NTT DATA, Inc.; Jakarta Timur; Hybrid; IDR 525,210,084 - 875,350,140; Full time

Job summary

NTT DATA, Inc. is seeking an Applications Managed Services Engineer (L1) in Jakarta Timur, Indonesia. This role involves providing essential support and monitoring services for clients' critical software applications. Key responsibilities include managing client applications, resolving incidents, and contributing to project work. Candidates should have a bachelor's degree in IT or equivalent work experience, along with entry-level experience in systems management and strong communication skills. The work environment is hybrid, encouraging collaboration and innovation.

Qualifications

• Entry-level experience in managing relevant platforms.
• Basic knowledge of infrastructure and technology in related technical domains.
• Ability to optimize processes and improve service delivery.

Responsibilities

• Monitor and manage client applications.
• Respond to service requests and resolve low-complexity incidents.
• Create and update knowledge articles for streamlined processes.

Skills

Client-focused mindset

Active listening skills

Strong planning skills

Communication across cultures

Education

Bachelor’s degree in information technology/computing

Tools

Windows Server

Linux Server

SQL

Oracle Middleware

Job description

NTT DATA, Inc. is seeking an Applications Managed Services Engineer (L1) in Jakarta Timur, Indonesia. This role involves providing essential support and monitoring services for clients' critical software applications. Key responsibilities include managing client applications, resolving incidents, and contributing to project work. Candidates should have a bachelor's degree in IT or equivalent work experience, along with entry-level experience in systems management and strong communication skills. The work environment is hybrid, encouraging collaboration and innovation.