On-Site Junior Security Engineer (Firewall & MSP)

NTT DATA, Inc.; Jakarta Timur; On-site; IDR 111,600,000 - 167,400,000; Full time

Job summary

NTT DATA, Inc. is seeking a Security Managed Services Engineer (L1) in Jakarta Timur, Indonesia. This entry-level position involves maintaining clients' firewall infrastructures and providing front-line support for incidents and service requests.

The ideal candidate will have a Bachelor's degree in IT/Computing or equivalent, alongside entry-level experience in troubleshooting and support, ensuring high-quality client-centric service delivery.

Join us to thrive in a diverse working environment that embraces innovation and technical excellence.

Qualifications

• Entry-level experience with troubleshooting and providing support in security, network, data centre, systems, or storage administration.
• Good understanding of using ITSM tools.
• Capacity to plan activities and projects well in advance.

Responsibilities

• Maintain clients' firewall infrastructures.
• Monitor client infrastructure and quickly identify issues.
• Provide support to clients via multiple channels.

Skills

Troubleshooting support

Knowledge of ITIL processes

Active listening

Client-centric approach

Discipline in handling tickets

Using ITSM tools

Adaptability

Planning activities

Education

Bachelor's degree in IT/Computing or equivalent

Job description

NTT DATA, Inc. is seeking a Security Managed Services Engineer (L1) in Jakarta Timur, Indonesia. This entry-level position involves maintaining clients' firewall infrastructures and providing front-line support for incidents and service requests.

The ideal candidate will have a Bachelor's degree in IT/Computing or equivalent, alongside entry-level experience in troubleshooting and support, ensuring high-quality client-centric service delivery.

Join us to thrive in a diverse working environment that embraces innovation and technical excellence.