L2 Cross-Tech MSP Engineer — Incident & Change

NTT DATA, Inc.; Jakarta Timur; On-site; IDR 167,400,000 - 334,800,000; Full time

Job summary

NTT DATA, Inc. is hiring a Cross Technology Managed Services Engineer (L2) in Jakarta Timur, Indonesia. The role involves maintaining IT systems, addressing technical incidents, and ensuring client satisfaction. Candidates should have a degree in IT or relevant experience and moderate-level experience in managed services with knowledge of ITIL processes. This on-site position emphasizes effective communication, problem-solving, and a commitment to client needs, supporting a diverse work environment.

Qualifications

• Experience in cross-technology infrastructure management.
• Ability to work under pressure and adapt to changes.
• Strong planning skills and project handling.

Responsibilities

• Maintain clients' IT infrastructure by monitoring and resolving incidents.
• Collaborate with teams to provide second-level support.
• Audit incident tickets for quality and recommend improvements.

Skills

Moderate-level experience in managed services roles

Knowledge of ticketing tools (preferably ServiceNow)

Familiarity with ITIL processes

Ability to communicate effectively across cultures

Commitment to client satisfaction

Education

Bachelor's degree in IT/Computing or equivalent work experience

Tools

ServiceNow

Job description

NTT DATA, Inc. is hiring a Cross Technology Managed Services Engineer (L2) in Jakarta Timur, Indonesia. The role involves maintaining IT systems, addressing technical incidents, and ensuring client satisfaction. Candidates should have a degree in IT or relevant experience and moderate-level experience in managed services with knowledge of ITIL processes. This on-site position emphasizes effective communication, problem-solving, and a commitment to client needs, supporting a diverse work environment.