MSP Apps Engineer (L2) — Proactive Incident & Change

NTT DATA, Inc.; Jakarta Timur; Hybrid; IDR 525,670,229 - 788,505,344; Full time

Job summary

NTT DATA, Inc. is seeking an Applications Managed Services Engineer (L2) in Jakarta Timur, Indonesia. In this role, you'll ensure the smooth operation of clients' packaged application technologies like ErP and Middleware. Key responsibilities include monitoring application incidents, leading troubleshooting processes, and executing change management. Candidates should have strong experience managing platforms, effective communication skills, and a degree in IT. The position supports a hybrid working model.

Qualifications

• Hands-on experience managing platforms, including ErP and Middleware.
• Moderate experience in managed services using ticketing tools like ServiceNow.
• Effective communication and active listening skills.

Responsibilities

• Ensure clients' application technologies are always in top shape.
• Proactively monitor and resolve application incidents and service requests.
• Execute change management and document all changes.

Skills

Managing platforms (ErP, Middleware)

Ticketing tools usage (ServiceNow)

Effective communication

Active listening

Change management

Education

Bachelor’s degree in information technology/computing

Job description

NTT DATA, Inc. is seeking an Applications Managed Services Engineer (L2) in Jakarta Timur, Indonesia. In this role, you'll ensure the smooth operation of clients' packaged application technologies like ErP and Middleware. Key responsibilities include monitoring application incidents, leading troubleshooting processes, and executing change management. Candidates should have strong experience managing platforms, effective communication skills, and a degree in IT. The position supports a hybrid working model.