Multi-Property Hospitality Operations Manager

PT. TROPICALLY GROUP BALI; Denpasar; On-site; IDR 480,000,000 - 720,000,000; Full time

Job summary

Tropically Group Bali is seeking an Operational Manager to oversee day-to-day operations across multiple villas and properties in Bali, ensuring service quality and adherence to company standards. You will coordinate departments, implement SOPs, and drive continuous improvement to deliver guest-ready properties.

The role requires strong leadership, English fluency, and the ability to travel between locations to manage diverse teams and projects in a dynamic hospitality environment.

Qualifications

• Minimum five years of experience in villa management, hotel operations, hospitality, property management, or a related field.
• Proven experience overseeing multiple properties, departments, or operational teams.
• Strong leadership, coordination, delegation, and problem-solving skills.
• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Able to manage multiple priorities and operational challenges across different locations.
• Able to follow management direction while also working independently and making sound operational decisions.
• Fluent English communication skills, both written and spoken.
• Possess a valid driving licence and be able to travel regularly between properties and operational locations.

Responsibilities

• Oversee and coordinate the overall day-to-day operations of the group and its managed properties.
• Ensure consistent operational standards, service quality, and company procedures are implemented across all properties.
• Manage and coordinate operational departments and teams, including housekeeping, engineering, laundry, security, guest services, and other support functions.
• Develop, implement, and continuously improve group-wide SOPs, policies, workflows, and operational standards in accordance with management directives.
• Implement new operational systems and company software, ensuring teams follow the required workflows and procedures correctly.
• Monitor the performance, attendance, discipline, productivity, and development of operational teams across the group.
• Coordinate staffing requirements, team allocation, operational coverage, and resource planning between properties.
• Conduct regular property inspections and operational reviews to identify issues, risks, and opportunities for improvement.
• Coordinate maintenance, repairs, preventive maintenance, renovations, and other technical or operational projects across the group.
• Ensure all properties are properly maintained, clean, functional, compliant, and guest-ready.

Skills

Leadership

Communication

Fluent English

Multisite management

Problem solving

Job description

Tropically Group Bali is seeking an Operational Manager to oversee day-to-day operations across multiple villas and properties in Bali, ensuring service quality and adherence to company standards. You will coordinate departments, implement SOPs, and drive continuous improvement to deliver guest-ready properties.

The role requires strong leadership, English fluency, and the ability to travel between locations to manage diverse teams and projects in a dynamic hospitality environment.