Senior Operations Manager, Villas & Multi-Property

Balinest Villa Management; Kuta Selatan; Sur place; IDR 600 000 000 - 900 000 000; Plein temps

Résumé du poste

Balinest Villa Management in Bali is seeking an experienced operations leader to oversee Junior Managers and Supervisors, ensuring training, staffing, and budgeting align with high hospitality standards.

The role focuses on managing multiple villas, coordinating maintenance, and driving cost control while maintaining guest satisfaction across properties. Excellent English and Bahasa Indonesia are preferred for seamless interaction.

Qualifications

• Minimum 5–10 years of experience in hotel, villa, or hospitality operations, with at least 2 years in a senior supervisory or management position.
• Proven experience managing multiple properties or large operational teams.
• Strong leadership and team management skills, with the ability to supervise and develop Junior Managers, Supervisors, and operational staff.
• Strong knowledge of Housekeeping, Pool, Garden, Maintenance, and Villa Operations.
• Experience in operational budgeting, cost control, purchasing, and inventory management.
• Ability to handle staff recruitment, performance evaluations, salary reviews, and disciplinary matters.
• Strong problem-solving and decision-making skills, especially in handling operational and guest-related issues.
• Experience coordinating major maintenance projects and working with external contractors.
• Excellent communication and coordination skills with management, property owners, and different departments.
• Ability to monitor operational performance and ensure company standards are consistently maintained across all properties.
• Highly organised, proactive, and capable of managing multiple priorities independently.
• Good command of English and Bahasa Indonesia, both written and spoken.

Responsabilités

• Oversee Junior Managers and Supervisors, spending at least one day per week with them to ensure proper training.
• Handle all Junior Manager responsibilities when there is no Junior Manager in the team.
• Report major maintenance issues to higher management, especially those involving owners or requiring significant budgets.
• Optimise operational budgets, including staffing, maintenance, and amenities.
• Address staffing issues, including THR reporting and salary evaluations for Housekeeping, Pool, and Garden teams.
• Manage the hiring and termination of Housekeeping staff, following one to three warnings before termination (unless the case involves criminal activity), in consultation with the Area Manager or General Manager when necessary.
• Manage, motivate, and oversee the team, ensuring all issues are properly addressed.
• Assist with guest complaints when SPVs or Junior Managers require support.
• Conduct villa inspections and provide training to relevant staff when issues have been overlooked.
• Monitor and review maintenance logs.
• Assist Junior Managers with major maintenance planning, contractor sourcing, and project execution.
• Follow up on tasks and ensure all deadlines are met.
• Monitor amenities and inventory lists to ensure everything is properly maintained and accounted for.
• Visit newly launched villas once they are ready for operations, coordinating with the Launching Manager.
• Communicate with higher management whenever necessary.
• Stay active in departmental communication groups and provide assistance when needed.
• Confirm all team purchases with the Area Manager, who coordinates amenities and inventory purchases.
• Review, monitor, and approve inventory lists.
• Oversee purchasing activities, ensuring purchases are made on a monthly basis rather than stocking products for several months in advance.
• For major purchases, coordinate with the Area Manager and always obtain owner approval for expenses exceeding IDR 2.5 million. The Area Manager will handle communication with the owners.
• Submit all petty cash receipts to the Accounting team for reimbursement and petty cash replenishment.
• Take full responsibility for all petty cash funds under your management.
• Provide support to colleagues during their days off and ensure mutual coverage when needed.

Connaissances

Staff leadership

Budgeting

Operations management

Hiring & discipline

Vendor coordination

Training

Staff development

Communication

Outils

Google Workspace

Microsoft Office

Description du poste

Balinest Villa Management in Bali is seeking an experienced operations leader to oversee Junior Managers and Supervisors, ensuring training, staffing, and budgeting align with high hospitality standards.

The role focuses on managing multiple villas, coordinating maintenance, and driving cost control while maintaining guest satisfaction across properties. Excellent English and Bahasa Indonesia are preferred for seamless interaction.