Mandarin-Speaking Relationship Manager - Customer Success

DBS Bank Ltd; Jakarta Pusat; Presencial; IDR 55.800.000 - 100.440.000; Jornada completa

Descripción de la vacante

DBS Bank Ltd is seeking a dedicated Customer Service professional to serve as the primary contact for corporate customers at our Jakarta Head Office. You will resolve inquiries via call, email, and chat, maintain records, and ensure data privacy while collaborating with internal teams to deliver high-quality service.

Ideal candidates will be fluent in Bahasa Indonesia, English, and Mandarin, with a strong commitment to accuracy, customer satisfaction, and continuous improvement through training

Formación

• Handle customer inquiries and issues across multiple channels to maintain satisfaction.
• Adhere to data privacy and security policies in all interactions and record-keeping.
• Collaborate with internal teams to ensure accurate information and efficient resolution.

Responsabilidades

• Resolve customer inquiries and issues via call, email, and chat.
• Maintain accurate customer records and update databases as needed.
• Escalate complex matters to appropriate teams and track resolutions.
• Meet quality metrics and response time targets while ensuring customer satisfaction.
• Engage in ongoing training and utilize knowledge bases for consistency.

Conocimientos

Customer service

Multichannel support

Data privacy

Language skills

Descripción del empleo

DBS Bank Ltd is seeking a dedicated Customer Service professional to serve as the primary contact for corporate customers at our Jakarta Head Office. You will resolve inquiries via call, email, and chat, maintain records, and ensure data privacy while collaborating with internal teams to deliver high-quality service.

Ideal candidates will be fluent in Bahasa Indonesia, English, and Mandarin, with a strong commitment to accuracy, customer satisfaction, and continuous improvement through training