Relationship Manager - Digital Bank

Catalyst Talent Strategy Consulting; Jakarta Pusat; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Catalyst Talent Strategy Consulting is seeking a Relationship Manager - Digital Bank to serve Mandarin-speaking clients in Jakarta. You will build lasting relationships, assess financial needs, and tailor banking solutions to drive growth and satisfaction.

Ideal candidates have at least one year of sales experience, a finance-related degree, fluent Mandarin and English, and strong communication skills to present and advise in a fast-paced digital banking context.

Qualifications

• Bachelor's degree in Finance, Business Administration, or related field.
• Proven sales experience of at least one year; banking sector preferred, but strong candidates in Chinese companies are welcome.
• Fluency in Mandarin and English is essential.
• Strong interpersonal and communication skills for relationship-building.
• Ability to work independently in a dynamic, fast-paced environment.

Responsibilities

• Build and maintain long-lasting relationships with Mandarin-speaking clients by providing superior customer service and tailored financial advice.
• Identify business opportunities by understanding client needs and proposing bank products that meet financial objectives.
• Manage client accounts and respond to queries with accuracy and urgency.
• Collaborate with sales teams to achieve sales targets and expand the customer base.
• Stay abreast of digital banking trends and regulatory changes to provide informed advice and service.
• Conduct presentations and meetings in Mandarin to ensure clear communication with clients.
• Ensure compliance with bank policies and regulatory requirements.

Skills

Mandarin

English

Relationship building

Sales

Communication

Education

Bachelor's degree in Finance, Business Administration, or related field

Job description

About the job Relationship Manager - Digital Bank

As a Relationship Manager, you will be the face of our bank to our Mandarin-speaking clients. Your primary role will be to develop and maintain strong relationships with new and existing customers, understand their financial needs, and provide tailored banking solutions to enhance their financial well-being. Your understanding of the digital banking landscape and the ability to cater to clients' needs effectively will be key in driving our growth and customer satisfaction.

Responsibilities:

• Build and maintain long-lasting relationships with Mandarin-speaking clients by providing superior customer service and tailored financial advice.
• Identify business opportunities by understanding the specific needs of clients and proposing bank products and services that meet their financial objectives.
• Manage client accounts and respond to client queries with accuracy and urgency.
• Collaborate with sales teams to achieve sales targets and expand our customer base.
• Stay abreast of the latest digital banking trends and regulatory changes to provide informed advice and service to clients.
• Conduct presentations and meetings in Mandarin to ensure clear communication and understanding with clients.
• Ensure compliance with bank policies and regulatory requirements.

Job Requirements:

• Bachelor's degree in Finance, Business Administration, or related field.
• Proven sales experience of at least one year; experience in the banking sector preferred, but outstanding candidates with sales experience in Chinese companies are also welcome to apply.
• Fluency in Mandarin and English is essential.
• Strong interpersonal and communication skills with a knack for relationship-building.
• Capability to work independently in a dynamic and fast-paced environment.