Mandarin-Speaking Customer Experience Specialist

PT Niuancong Health Management; Jakarta Utara; On-site; IDR 50,220,000 - 72,540,000; Full time

Job summary

PT Niuancong Health Management is seeking a Mandarin-speaking Customer Service Representative to join our team in Jakarta. You will handle inquiries across WhatsApp, phone, and email, ensuring accurate product information and timely order follow-ups.

You will report to the Head Office in China and assist with sales-related reporting and administrative tasks. The role requires Mandarin proficiency, strong communication skills, and the ability to work both independently and in a team in a

Qualifications

• Diploma (D3) or Bachelor's Degree (S1) preferred.
• Proficient in Mandarin (spoken and written).
• Good communication and customer service skills.
• Proficient in Microsoft Office.
• Detail-oriented and able to work independently and in a team.

Responsibilities

• Respond to customer inquiries via WhatsApp, phone, email and other channels.
• Provide accurate information about products and services.
• Follow up on customer orders and coordinate with internal teams.
• Communicate with the Head Office in China regarding reports and customer data.
• Prepare and submit customer and sales reports to the Head Office on time.
• Handle customer complaints professionally and maintain satisfaction.
• Assist Marketing and Business Development with admin tasks and documentation.

Skills

Mandarin

Customer service

Communication

Microsoft Office

Education

Diploma or Bachelor’s degree

Tools

Microsoft Office

Job description

PT Niuancong Health Management is seeking a Mandarin-speaking Customer Service Representative to join our team in Jakarta. You will handle inquiries across WhatsApp, phone, and email, ensuring accurate product information and timely order follow-ups.

You will report to the Head Office in China and assist with sales-related reporting and administrative tasks. The role requires Mandarin proficiency, strong communication skills, and the ability to work both independently and in a team in a