Customer Success - Mandarin Fluent

PT NEW CORAL SEA; Jakarta Utara; On-site; IDR 89,280,000 - 178,560,000; Full time

Job summary

PT NEW CORAL SEA is seeking a Customer Success professional in Jakarta to manage key client relationships and coordinate cross-functional service delivery. The role requires fluent Mandarin communication and strong English and Bahasa Indonesia skills to ensure a seamless client experience.

You will work closely with Chinese-speaking clients and internal teams, translating and interpreting as needed, while maintaining accurate records and driving high client satisfaction in a fast-paced

Qualifications

• Fluent Mandarin in speaking and writing.
• Strong English and Bahasa Indonesia communication.
• Excellent interpersonal and stakeholder management.
• Ability to manage multiple client engagements in a fast-paced consulting environment.

Responsibilities

• Manage day-to-day communication with clients and maintain strong, professional relationships throughout the service process.
• Understand client needs and provide timely support regarding consulting services, project progress, documentation, and required follow-ups.
• Coordinate closely with internal teams to ensure smooth service delivery and a high level of client satisfaction.
• Follow up on client inquiries, requests, and ongoing cases, ensuring timely resolution and clear communication.
• Provide Mandarin-Indonesian/English translation and interpretation for documents, meetings, and day-to-day business communication.
• Handle client concerns and complaints professionally, coordinating with relevant teams to identify appropriate solutions.
• Maintain accurate client records, case updates, reports, and administrative documentation.
• Proactively identify client needs and ensure a consistent and positive client experience throughout the engagement.

Skills

Mandarin

English

Bahasa Indonesia

Client relationship management

Stakeholder management

Multitasking

Job description

NCS Consultant Indonesia is seeking a Customer Success professional to manage key client relationships, coordinate cross-functional service delivery, and ensure client needs are effectively addressed throughout the consulting engagement. The role will work closely with Chinese-speaking clients and internal teams, making fluent Mandarin communication essential to delivering a seamless client experience.

Key responsibilities

• Manage day-to-day communication with clients and maintain strong, professional relationships throughout the service process
• Understand client needs and provide timely support regarding consulting services, project progress, documentation, and required follow-ups
• Coordinate closely with internal teams to ensure smooth service delivery and a high level of client satisfaction
• Follow up on client inquiries, requests, and ongoing cases, ensuring timely resolution and clear communication
• Provide Mandarin-Indonesian/English translation and interpretation for documents, meetings, and day-to-day business communication
• Handle client concerns and complaints professionally, coordinating with relevant teams to identify appropriate solutions
• Maintain accurate client records, case updates, reports, and administrative documentation
• Proactively identify client needs and ensure a consistent and positive client experience throughout the engagement

About you

• Fluent Mandarin proficiency in both spoken and written communication
• Strong English and Bahasa Indonesia communication skills
• Strong communication, interpersonal, and stakeholder management skills
• Customer-oriented, responsive, detail-oriented, and able to build professional relationships with clients
• Able to manage multiple clients, cases, and priorities in a fast-paced consulting environment
• Strong follow-up, coordination, and problem-solving skills
• Previous experience in consulting, professional services, customer success, account management, client servicing, or a similar role is highly preferred
• Proactive, adaptable, and comfortable working in a multicultural and fast-paced business environment

About us

NCS Consultant Indonesia is a business consulting and market-entry company supporting Chinese companies in establishing and expanding their businesses in Indonesia. The company provides end-to-end business support across areas including market entry, regulatory compliance, licensing, finance, tax, HR, recruitment, and other professional services.