Customer Experience Specialist – Call Center (Jakarta)

DBS Bank Ltd; Jakarta Pusat; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

DBS Bank Ltd is hiring a Customer Service Officer in Jakarta Head Office on a direct contract. The role involves handling customer calls, resolving inquiries and complaints, and meeting performance KPIs in a busy DBS Customer Centre environment.

The candidate should have at least a Bachelor's degree and 1 year of contact centre experience, with strong communication and organizational skills to manage tasks efficiently.

Qualifications

• Bachelor's degree in any discipline.
• Minimum 1 year in a contact centre or customer service.
• Excellent verbal and written communication.

Responsibilities

• Handle incoming calls for retail customer queries, requests and complaints in a timely and professional manner.
• Monitor, follow up and close customer requests to ensure tasks are resolved within specified turn-around times.
• Achieve and maintain assigned KPIs for Customer Service Officers.
• Ensure all tasks are documented properly with risk considerations and compliance.
• Adhere to professional standards of behavior and conduct when interacting with customers and staff.

Skills

Strong communication

Time management

Problem solving

Attention to detail

Education

Bachelor's degree

Job description

DBS Bank Ltd is hiring a Customer Service Officer in Jakarta Head Office on a direct contract. The role involves handling customer calls, resolving inquiries and complaints, and meeting performance KPIs in a busy DBS Customer Centre environment.

The candidate should have at least a Bachelor's degree and 1 year of contact centre experience, with strong communication and organizational skills to manage tasks efficiently.