Mandarin-Speaking Commercial Support Specialist

Pancaran Group; Jakarta Utara; On-site; IDR 120,000,000 - 200,000,000; Full time

Job summary

Pancaran Group is seeking a customer-focused professional to engage Mandarin-speaking clients and partners in Jakarta. You will nurture relationships, answer product inquiries, and support the Commercial team in pursuing opportunities.

Responsibilities include coordinating meetings, preparing communications, and assisting with marketing activities. Candidates should have relevant education and strong language and interpersonal skills, with willingness to travel for meetings/events as required.

Qualifications

• Diploma or bachelor’s degree in business, marketing, or related fields.
• Fluent Mandarin in speech and writing is highly preferred/required.
• Good command of English and/or Bahasa Indonesia.
• Strong communication and interpersonal skills.

Responsibilities

• Approach and communicate with existing and potential Mandarin-speaking customers.
• Build and maintain positive relationships with customers and business partners.
• Handle inquiries and provide initial information on products/services.
• Support Commercial team in following up on opportunities.
• Communicate customer needs and feedback to internal teams.
• Coordinate meetings and follow-ups with Mandarin-speaking customers.
• Prepare business correspondence and presentations as needed.
• Support commercial/marketing activities including events and visits.
• Maintain records of communications and opportunities.
• Collaborate with Sales, Marketing, and other departments for smooth follow-up.
• Perform other duties related to commercial and customer communication.

Skills

Mandarin fluency

Interpersonal skills

Negotiation

Customer-focused

Team collaboration

Education

Diploma/Bachelor's degree in Business, Marketing, Communications, International Business

Job description

Pancaran Group is seeking a customer-focused professional to engage Mandarin-speaking clients and partners in Jakarta. You will nurture relationships, answer product inquiries, and support the Commercial team in pursuing opportunities.

Responsibilities include coordinating meetings, preparing communications, and assisting with marketing activities. Candidates should have relevant education and strong language and interpersonal skills, with willingness to travel for meetings/events as required.