Mandarin-Speaking Guest Experience Leader

Pt Fore Kopi Indonesia Tbk; Pontianak; On-site; IDR 150,000,000 - 250,000,000; Full time

Job summary

Marriott International is seeking a Property Manager on Duty to oversee all property operations and guest relations at our Pontianak location. You will represent property leadership, resolve guest or property issues, and guide staff in delivering exceptional hospitality.

The role emphasizes daily reporting, service improvement, and strict adherence to SOPs to maintain standards. Strong leadership and a focus on guest satisfaction are essential for success.

Qualifications

• High school diploma or GED; 1 year experience in related professional area.

Responsibilities

• Oversee property operations and guest relations; manage flow of questions and direct guests within the lobby.
• Represent property management in resolving guest or property-related situations.
• Send MOD reports to all departments daily and monitor service issues.
• Help improve service performance and ensure compliance with policies and procedures.
• Intervene in guest/employee situations to maintain property integrity and guest satisfaction.
• Lead and empower staff to deliver excellent customer service and respond to guest needs.

Education

High school diploma or GED

Job description

Marriott International is seeking a Property Manager on Duty to oversee all property operations and guest relations at our Pontianak location. You will represent property leadership, resolve guest or property issues, and guide staff in delivering exceptional hospitality.

The role emphasizes daily reporting, service improvement, and strict adherence to SOPs to maintain standards. Strong leadership and a focus on guest satisfaction are essential for success.