Mandarin-speaking Customer Service – Sea Freight Import/Export

PT. RSL Logistics Indonesia; Jakarta Utara; On-site; IDR 78,120,000 - 133,920,000; Full time

Job summary

PT. RSL Logistics Indonesia is seeking a Customer Service professional to connect shippers with multimodal networks and support international shipments, especially to the USA. You will handle daily customer communications and provide updates and quotations to agents and customers.

The ideal candidate demonstrates strong communication, attention to detail, and the ability to work under pressure in a dynamic logistics environment; fresh graduates are welcome, with 1–3 years’ experience preferred.

Qualifications

• Minimum Diploma (D3) or Bachelor’s degree (preferably in Logistics, International Business, or related fields).
• Experience in freight forwarding, especially handling shipments to the USA, is highly preferred.
• Fresh graduates are welcome; 1–3 years of relevant experience is an advantage.
• Strong communication skills, attention to detail, discipline, and ability to work under pressure.
• Proficient in Microsoft Office (Word, Excel, Outlook) and professional email correspondence.
• HSK/HSKK is a plus.

Responsibilities

• Handle daily communication with customers.
• Provide shipment status updates, quotations, and solutions to agent and customer inquiries
• Coordinate documentation and operational requirements with internal and external teams
• Resolve operational issues promptly without compromising service quality

Skills

Customer service

Communication

Attention to detail

Microsoft Office

Email correspondence

Pressure handling

Education

Diploma (D3) or Bachelor's degree

Tools

MS Office

Job description

RS Logistics is a leading international freight forwarding company with a strong network in China, Southeast Asia, and the United States. Our Jakarta office plays a vital role in connecting shippers to multimodal transportation networks and supporting international shipments, especially to the USA. We are committed to delivering professional, efficient, and customer-focused services. More details, visit our website: https://www.rslog.com/

Key Responsibilities

• Handle daily communication with customers
• Provide shipment status updates, quotations, and solutions to agent and customer inquiries
• Coordinate documentation and operational requirements with internal and external teams
• Resolve operational issues promptly without compromising service quality

Qualifications

• Minimum Diploma (D3) or Bachelor’s degree (preferably in Logistics, International Business, or related fields)
• Experience in freight forwarding, especially handling shipments to the USA, is highly preferred
• Fresh graduates are welcome; 1–3 years of relevant experience is an advantage
• Strong communication skills, attention to detail, discipline, and ability to work under pressure
• Proficient in Microsoft Office (Word, Excel, Outlook) and professional email correspondence
• HSK/HSKK is a plus

What's your expected monthly basic salary?

Which of the following types of qualifications do you have?

How many years' experience do you have in a Customer Service Role?

Do you have freight forwarding experience?

Which of the following languages are you fluent in?

Which of the following Microsoft Office products are you experienced with?

How would you rate your Mandarin language skills?

Logistics, Freight & Delivery Services 101-1,000 employees

PT. RSL Logistics Indonesia is the branch of RS Logistics Group which is a leading provider of integrated logistics solutions, specialising in sea freight, air freight. With a strong presence in Pacific Asia and a reputation for excellence, we have been helping businesses of all sizes navigate the complexities of global trade for over two decades. Our team of experienced professionals is dedicated to delivering exceptional service and finding innovative solutions to meet our clients' evolving needs.

PT. RSL Logistics Indonesia is the branch of RS Logistics Group which is a leading provider of integrated logistics solutions, specialising in sea freight, air freight. With a strong presence in Pacific Asia and a reputation for excellence, we have been helping businesses of all sizes navigate the complexities of global trade for over two decades. Our team of experienced professionals is dedicated to delivering exceptional service and finding innovative solutions to meet our clients' evolving needs.