Air Freight Ops Lead: Planning & Compliance

Easyspeed Global Forwarding (Singapore) Pte. Ltd.; Batam; Presencial; IDR 120.000.000 - 180.000.000; Jornada completa

Descripción de la vacante

Our client, a global leader in freight forwarding and logistics services, seeks a dedicated Freight Operations Specialist to join their busy team in Batam, Riau Islands. This role manages day-to-day international and domestic freight movements, ensuring seamless execution from origin to destination.

The specialist will book shipments, track cargo, prepare documentation, and communicate with clients, carriers, and customs authorities.

Formación

• High school diploma or equivalent; degree preferred.
• 3+ years in freight forwarding or logistics operations.
• Knowledge of air, sea, and land transport documentation.
• Familiarity with customs regulations and procedures.
• Proficiency in MS Office and freight forwarding software.
• Excellent communication, negotiation, and interpersonal skills.
• Strong organizational abilities.

Responsabilidades

• Coordinate and manage movement of freight via air, sea, and land.
• Book cargo space with carriers and negotiate rates.
• Prepare shipping documents: AWBs, BOLs, customs declarations, and invoices.
• Track shipments from origin to destination and provide updates.
• Liaise with customers, agents, customs brokers, and carriers to resolve issues.
• Ensure compliance with transportation regulations and customs requirements.
• Maintain records of costs, revenues, and transit times.
• Assist in resolving customer inquiries and complaints.
• Contribute to process improvement initiatives to enhance efficiency.
• Maintain strong relationships with carriers and partners.

Conocimientos

Communication

Negotiation

Interpersonal skills

Organizational skills

Attention to detail

Educación

High school diploma

Associate's or Bachelor's degree in Logistics

Herramientas

MS Office

Freight forwarding software

Descripción del empleo

Our client, a global leader in freight forwarding and logistics services, is seeking a dedicated Freight Operations Specialist to join their busy team in Batam, Riau Islands . This role is crucial for managing the day-to-day operations of international and domestic freight movements, ensuring seamless execution from origin to destination. The specialist will handle booking shipments, tracking cargo, preparing documentation, and communicating with clients, carriers, and customs authorities. The ideal candidate will possess a strong understanding of the freight forwarding industry, excellent organizational skills, and the ability to thrive in a fast-paced, deadline-driven environment. This is a great opportunity to build a career within a respected international logistics provider.

About the Role

Our client, a global leader in freight forwarding and logistics services, is seeking a dedicated Freight Operations Specialist to join their busy team in Batam, Riau Islands . This role is crucial for managing the day-to-day operations of international and domestic freight movements, ensuring seamless execution from origin to destination. The specialist will handle booking shipments, tracking cargo, preparing documentation, and communicating with clients, carriers, and customs authorities. The ideal candidate will possess a strong understanding of the freight forwarding industry, excellent organizational skills, and the ability to thrive in a fast-paced, deadline-driven environment. This is a great opportunity to build a career within a respected international logistics provider.

Key Responsibilities

• Coordinate and manage the movement of freight via air, sea, and land, ensuring efficient and timely delivery.
• Book cargo space with carriers and negotiate rates where applicable.
• Prepare and process all necessary shipping documentation, including Air Waybills (AWBs), Bills of Lading (BOLs), customs declarations, and commercial invoices.
• Track shipments from origin to destination, providing regular updates to clients and internal stakeholders.
• Liaise with customers, overseas agents, customs brokers, and carriers to resolve any issues that may arise during transit.
• Ensure compliance with all relevant international and domestic transportation regulations and customs requirements.
• Maintain accurate records of all freight operations, including costs, revenues, and transit times.
• Assist in the resolution of customer inquiries and complaints related to freight services.
• Contribute to process improvement initiatives to enhance operational efficiency and service quality.
• Maintain strong relationships with carriers and partners to ensure optimal service levels.

Requirements

• High school diploma or equivalent; Associate's or Bachelor's degree in Logistics, International Trade, or a related field is preferred.
• Minimum of 3 years of experience in freight forwarding, international shipping, or logistics operations.
• Solid understanding of different modes of transport (air, sea, land) and their documentation requirements.
• Familiarity with customs regulations and procedures.
• Proficiency in Microsoft Office Suite and experience with freight forwarding software.
• Excellent communication, negotiation, and interpersonal skills.
• Strong organizational