Manager Operational

Havanna Family Reflexology; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 200,000,000 - 320,000,000; Full time

Job summary

Havanna Family Reflexology is seeking an experienced Operational Manager to lead and oversee our multi-branch operations.

The role focuses on ensuring operational excellence, maintaining service standards, and driving efficiency across outlets. You will translate business objectives into actionable plans, strengthen systems, and foster accountability throughout teams.

Qualifications

• Bachelor’s degree in Management, Hospitality, Business Administration, Industrial Engineering, or a related field.
• 5-8 years of experience in operations, including 2-3 years in a supervisory or managerial role.
• Proven experience in multi-branch operations management.
• Experience in hospitality, wellness, retail services, clinics, or spa businesses is preferred.
• Strong understanding of operational controls, SOP implementation, service quality, manpower productivity, and cost efficiency.
• Strong leadership, analytical thinking, problem-solving, and cross-functional coordination skills.
• Able to make data-driven decisions and ensure consistent execution across multiple outlets.

Responsibilities

• Oversee daily operations across all branches and ensure compliance with company standards.
• Monitor branch performance and lead operational improvement initiatives.
• Maintain service quality and customer experience across all outlets.
• Ensure operational readiness, manpower effectiveness, and facility availability.
• Review operational reports, identify performance gaps, and implement corrective actions.
• Coordinate with relevant departments to support business targets and operational needs.

Skills

multi-branch operations

leadership

analytical thinking

problem-solving

cross-functional coordination

Education

Bachelor's degree

Job description

Havanna Family Reflexology is looking for an experienced Operational Manager to lead and oversee our multi-branch operations.

This role is responsible for ensuring operational excellence across all outlets, maintaining consistent service standards, improving branch performance, and driving operational efficiency. We are looking for a leader who can translate business objectives into effective execution, strengthen operational systems, and build a culture of accountability across teams.

Requirements

• Bachelor’s degree in Management, Hospitality, Business Administration, Industrial Engineering, or a related field.
• 5-8 years of experience in operations, including 2-3 years in a supervisory or managerial role.
• Proven experience in multi-branch operations management.
• Experience in hospitality, wellness, retail services, clinics, or spa businesses is preferred.
• Strong understanding of operational controls, SOP implementation, service quality, manpower productivity, and cost efficiency.
• Strong leadership, analytical thinking, problem-solving, and cross-functional coordination skills.
• Able to make data-driven decisions and ensure consistent execution across multiple outlets.

Key Responsibilities

• Oversee daily operations across all branches and ensure compliance with company standards.
• Monitor branch performance and lead operational improvement initiatives.
• Maintain service quality and customer experience across all outlets.
• Ensure operational readiness, manpower effectiveness, and facility availability.
• Review operational reports, identify performance gaps, and implement corrective actions.
• Coordinate with relevant departments to support business targets and operational needs.

If you have a strong background in multi-branch operations and are ready to take on a broader leadership role, we would like to hear from you.

Join Havanna Family Reflexology and be part of our growing team.