Hotel Manager

SAN Group; Buleleng; On-site; IDR 180,000,000 - 360,000,000; Full time

Job summary

SAN Group is seeking an exceptional Operational Manager / Hotel Manager to own the day-to-day running of a boutique hotel in Bali. You will lead all departments, drive service excellence, and ensure the property runs smoothly with a hands-on, proactive approach.

Ideal candidates will bring strong hospitality leadership, guest-centric mindset, and the ability to manage maintenance, suppliers, and staff performance while maintaining premium standards across all guest touchpoints.

Qualifications

• Proven experience in hotel operations, hospitality management, or resort management.
• Strong leadership and people management capabilities.
• Excellent guest service standards and problem-solving abilities.
• Hands-on approach with a focus on operational discipline and efficiency.

Responsibilities

• Oversee day-to-day hotel operations across all departments.
• Lead, train, and motivate staff to uphold service standards.
• Maintain maintenance and facilities to ensure guest readiness.
• Handle guest feedback professionally and resolve issues quickly.
• Collaborate with departments to optimize scheduling, costs, and performance.
• Ensure clean, safe, and premium guest experiences at all times.

Skills

Hotel operations

Leadership

Guest service management

People management

Problem solving

Operational discipline

Job description

We are looking for an exceptional Operational Manager / Hotel Manager to take full ownership of the day-to-day running of the hotel and lead the property to the highest operational and guest service standards.

This is a key leadership role for someone who combines strong hospitality experience with excellent people management, operational discipline, problem-solving ability, and a hands‑on approach. You must be someone who naturally stays on top of everything, takes initiative, and ensures the property runs smoothly at all times.

The Role

You will be responsible for the complete daily operation of the hotel, ensuring every department performs efficiently and every guest receives an outstanding experience. You will lead the team, maintain standards, oversee maintenance, solve problems quickly, and create a culture of accountability, pride, and service excellence.

Key Responsibilities

- Hotel Operations

Oversee the full daily operation of the hotel across all departments

Ensure smooth coordination between front office, housekeeping, maintenance, guest relations, and external suppliers

Maintain high operational standards and efficient day‑to‑day systems

Ensure the property is always guest-ready, polished, and professionally run

- Guest Experience & Service Standards

Deliver and maintain exceptional guest service standards throughout the property

Ensure rooms, public areas, pool, and facilities are always presented at a premium level

Handle guest feedback and operational issues professionally and efficiently

Create memorable guest experiences and maintain a warm boutique hospitality culture

- Maintenance & Property Standards

Be fully on top of all maintenance matters, repairs, and preventive maintenance schedules

Follow up closely with engineers, contractors, and suppliers to ensure tasks are completed properly and on time

Conduct regular inspections of rooms and facilities to identify issues before they become problems

Ensure all technical systems are functioning smoothly and reliably

Lead, train, motivate, and manage the hotel team across departments

Create clear structure, routines, and accountability for all staff

Ensure team members follow instructions, procedures, and service standards

Build a positive, productive, and respectful working culture

Manage performance, discipline, and development when required

- Problem Solving & Ownership

Quickly identify operational challenges and implement practical solutions

Stay calm under pressure and make strong decisions when needed

Anticipate issues before they arise and stay one step ahead

Take full ownership of making sure the hotel runs efficiently every day

- Growth & Commercial Support

Support retreats, events, private buyouts, and group bookings

Assist ownership with concept development and continuous improvement

Monitor costs, stock levels, and operational performance

Ideal Candidate

Proven experience in hotel operations, hospitality management, or resort management

Experience from boutique hotels, villas, luxury hospitality, or pre-opening projects is highly valued

Strong leadership skills with the ability to gain respect and lead teams effectively

Excellent problem‑solving skills and strong business judgment

Strong understanding of premium guest service and operational excellence

Good understanding of maintenance follow‑up and property standards

Highly organized, detail‑oriented, and proactive

Hands‑on attitude with willingness to be involved where needed

Calm, confident, and professional under pressure

Fluent English required (additional languages are an advantage)

Personality We Are Looking For

Natural leader with strong presence

High standards and pride in excellence

Structured and highly organized

Reliable and accountable

Smart, practical, and solution‑oriented

Service‑minded with warmth and professionalism

Able to get things done through others while leading by example