Head of Ops, WH & Expansions

Vorta Beauty Clinic; Kemayoran; On-site; IDR 600,000,000 - 900,000,000; Full time

Job summary

Vorta Beauty Clinic is seeking an experienced Operations leader to oversee clinic operations, warehouse, and expansion across multiple sites. You will develop strategies, implement SOPs, and ensure readiness for new openings, including staffing, equipment, inventory, and facilities.

You will drive end-to-end expansion projects, manage inventory accuracy, and monitor KPIs and service quality, while leading high-performing teams and collaborating with CEO, Finance, HR, Marketing, and Procurement

Qualifications

• 8–10 years of experience in Operations, Retail, F&B, Healthcare, Beauty/Aesthetic, or other multi-branch businesses.
• 3+ years in a Head/Managerial position, managing multi-function or multi-site operations.
• Proven experience in multi-branch operations and business expansion/opening new outlets or branches.
• Strong understanding of warehouse, inventory management, supply chain, procurement, and operational processes.
• Strong analytical and problem-solving skills with the ability to use data and operational metrics to drive decisions.
• Experienced in developing and implementing SOPs, KPI, SLA, and operational improvement initiatives.
• Strong leadership, stakeholder management, negotiation, and project management skills.
• Able to manage multiple projects, priorities, and teams in a fast-paced and growing business environment.
• Willing to travel between Vorta clinics, warehouse, and expansion sites as required.
• Experience in beauty, aesthetic clinic, healthcare, retail, or F&B chain is highly preferred.

Responsibilities

• Lead and oversee clinic operations, warehouse, and expansion activities to ensure operational excellence and business continuity.
• Develop and implement operational strategies, SOPs, and processes to improve productivity, service quality, efficiency, and cost effectiveness.
• Ensure clinic readiness for new openings, including manpower, equipment, inventory, facilities, vendors, and operational requirements.
• Lead end-to-end expansion projects, from site preparation and setup to pre-opening and post-opening stabilization.
• Oversee warehouse operations, including inventory planning, stock availability, storage, distribution, and inventory accuracy across clinics.
• Monitor operational performance through KPI, SLA, cost, productivity, inventory, and service quality metrics, and drive continuous improvement.
• Lead and develop the Operations, Warehouse, and Expansion teams, including manpower planning, performance management, coaching, and succession planning.
• Collaborate closely with CEO, Finance, HR, Marketing, Medical/Clinic Operations, Procurement, and other functions to ensure smooth business execution.

Skills

Leadership

Operations management

Strategic planning

Project management

Data-driven decisions

Stakeholder management

Team development

Multi-site operations

Supply chain understanding

Travel readiness

Job description

• Lead and oversee clinic operations, warehouse, and expansion activities to ensure operational excellence and business continuity.
• Develop and implement operational strategies, SOPs, and processes to improve productivity, service quality, efficiency, and cost effectiveness.
• Ensure clinic readiness for new openings, including manpower, equipment, inventory, facilities, vendors, and operational requirements.
• Lead end-to-end expansion projects, from site preparation and setup to pre-opening and post-opening stabilization.
• Oversee warehouse operations, including inventory planning, stock availability, storage, distribution, and inventory accuracy across clinics.
• Monitor operational performance through KPI, SLA, cost, productivity, inventory, and service quality metrics, and drive continuous improvement.
• Lead and develop the Operations, Warehouse, and Expansion teams, including manpower planning, performance management, coaching, and succession planning.
• Collaborate closely with CEO, Finance, HR, Marketing, Medical/Clinic Operations, Procurement, and other functions to ensure smooth business execution.

Requirements

• Minimum 8–10 years of experience in Operations, Retail, F&B, Healthcare, Beauty/Aesthetic, or other multi-branch businesses.
• Minimum 3 years of experience in a Head/Managerial position, managing multi-function or multi-site operations.
• Proven experience in multi-branch operations and business expansion/opening new outlets or branches.
• Strong understanding of warehouse, inventory management, supply chain, procurement, and operational processes.
• Strong analytical and problem-solving skills with the ability to use data and operational metrics to drive decisions.
• Experienced in developing and implementing SOPs, KPI, SLA, and operational improvement initiatives.
• Strong leadership, stakeholder management, negotiation, and project management skills.
• Able to manage multiple projects, priorities, and teams in a fast-paced and growing business environment.
• Willing to travel between Vorta clinics, warehouse, and expansion sites as required.
• Experience in beauty, aesthetic clinic, healthcare, retail, or F&B chain is highly preferred.