Luxury Front Desk Agent — Guest Experience Lead

AccorHotels Indonesia; Jakarta Utara; On-site; IDR 84,000,000 - 168,000,000; Full time

Benefits offered by this job

Discounted Accor rates worldwide

Learning programs through our Academie

Growth opportunities across properties

Job summary

Fairmont Jakarta is seeking a passionate Front Desk Agent to deliver warm, personalized service at our luxury property. You will welcome guests, manage check-in/check-out, coordinate with departments, and provide local information to enhance their stay.

We value a service-focused mindset, strong English, and a polished appearance. Prior hospitality experience and Opera Cloud knowledge are a plus, with opportunities for growth within Accor’s global network.

Qualifications

• Service focused personality is essential.
• Minimum 1 year of experience in a similar position, preferably within a luxury or five-star hotel.
• Diploma or Bachelor’s degree in Hospitality, Tourism, or relevant fields.
• Excellent communication and interpersonal skills, with a well-groomed and professional appearance.
• Strong English; additional languages are an advantage.
• Familiar with Opera Cloud System would be beneficial.
• Guest-focused, detail-oriented, and able to maintain guest confidentiality.

Responsibilities

• Welcome and assist guests with a warm, professional, and personalized approach in line with service standards.
• Handle check-in and check-out procedures efficiently and accurately.
• Coordinate with Housekeeping, Concierge, and Guest Relations to ensure seamless guest experiences.
• Process payments, verify methods of payment, and ensure accuracy in daily cashier reports.
• Provide guests with information about hotel facilities, services, and local attractions in Jakarta.
• Respond promptly to guest inquiries, requests, and complaints, ensuring effective solutions and guest satisfaction.
• Manage room reservations, including modifications and cancellations
• Protect guest confidentiality and adhere to privacy and security standards.

Skills

Service oriented

Communication

Interpersonal skills

Multitasking

Education

Diploma or Bachelor’s degree in Hospitality or related field

Tools

Opera Cloud System

Job description

Fairmont Jakarta is seeking a passionate Front Desk Agent to deliver warm, personalized service at our luxury property. You will welcome guests, manage check-in/check-out, coordinate with departments, and provide local information to enhance their stay.

We value a service-focused mindset, strong English, and a polished appearance. Prior hospitality experience and Opera Cloud knowledge are a plus, with opportunities for growth within Accor’s global network.