Assistant Front Office Manager - Luxury Hotel Operations

Hyatt Hotels Corporation; Jakarta Pusat; On-site; IDR 180,000,000 - 240,000,000; Full time

Job summary

Grand Hyatt Jakarta is seeking an Assistant Front Office Manager to support the Front Office Manager in delivering exceptional guest services at our luxury hotel in Jakarta. You will oversee daily operations, uphold Hyatt's standards, and mentor a diverse team to ensure smooth check-ins, guest satisfaction, and efficient service delivery.

We value strong leadership, professional demeanor, and collaborative spirit.

Qualifications

• Minimum 2-3 years work experience in a similar role in a 5 star or luxury hotel.
• Diploma or Bachelor's degree in Hospitality, Management, or related field.
• Strong leadership and management skills, excellent communication and interpersonal skills, knowledge of hotel operations and procedures.
• Professional and courteous demeanor, ability to work independently and as part of a team.
• Well develop communication and customer relations skills.

Responsibilities

• assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.
• The Assistant Front Office Manager is responsible to assist the Front Office Manager in managing the day-to-day operation of the Front Office at the hotel.

Skills

Leadership

Communication

Interpersonal skills

Customer relations

Education

Diploma or Bachelor's degree in Hospitality, Management, or related field

Job description

Grand Hyatt Jakarta is seeking an Assistant Front Office Manager to support the Front Office Manager in delivering exceptional guest services at our luxury hotel in Jakarta. You will oversee daily operations, uphold Hyatt's standards, and mentor a diverse team to ensure smooth check-ins, guest satisfaction, and efficient service delivery.

We value strong leadership, professional demeanor, and collaborative spirit.