Hotel Front Office Leader — Guest Experience & Operations

The Pakubuwono Development; Jakarta Pusat; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

The Pakubuwono Development is seeking an experienced Front Office Manager to lead guest services for a new hotel project in Jakarta. You will oversee Reception, Concierge, Bell Desk, Reservations, and related functions to ensure top-tier service.

Responsibilities include staff scheduling, regular training, performance reviews, and handling guest feedback, while coordinating with Housekeeping and Sales & Marketing to achieve occupancy and revenue targets.

Qualifications

• Education: Diploma (D3) or Bachelor’s Degree (S1) in Hospitality Management, Tourism, or related field.
• Experience: At least 3 years in the same position or as an Assistant Front Office Manager in a star-rated hotel.
• Language: Fluent in English (spoken and written).
• Appearance: Professional in appearance with a service-oriented attitude.

Responsibilities

• Oversee daily operations of Front Office: Reception, Concierge, Bell Desk, Reservations, and related functions.
• Ensure highest standards of guest service to maintain satisfaction and loyalty.
• Prepare staff schedules, conduct training sessions, and evaluate team performance.
• Handle guest complaints professionally and provide effective solutions.
• Coordinate with Housekeeping and Sales & Marketing to ensure smooth hotel operations.
• Monitor budget and achieve occupancy and revenue targets set by management.

Skills

Leadership

Guest service

Communication

English language

Education

Diploma (D3) or Bachelor’s Degree (S1) in Hospitality/related field

Tools

PMS VHP

PMS Opera

Job description

The Pakubuwono Development is seeking an experienced Front Office Manager to lead guest services for a new hotel project in Jakarta. You will oversee Reception, Concierge, Bell Desk, Reservations, and related functions to ensure top-tier service.

Responsibilities include staff scheduling, regular training, performance reviews, and handling guest feedback, while coordinating with Housekeeping and Sales & Marketing to achieve occupancy and revenue targets.