Front Desk Agent

Fairmont Hotels & Resorts; Indonesia; On-site; IDR 44,640,000 - 78,120,000; Full time

Benefits offered by this job

Discounted rates at Accor worldwide

Learning programs through Accor Academ

Career development within property and

Job summary

Fairmont Jakarta is seeking a passionate and service-oriented Front Desk Agent to join our warm, professional team. You will welcome guests, manage check-in/out, and coordinate with various departments to ensure flawless stays in Jakarta.

We value excellent communication, a polished appearance, and the ability to handle fast-paced shifts with confidentiality and discretion. Opera Cloud familiarity is a plus, and growth within Accor is encouraged.

Qualifications

• Service-focused personality is essential.
• Minimum 1 year of experience in a similar position.
• Diploma or Bachelor’s degree in Hospitality, Tourism, or relevant fields.
• Excellent communication and interpersonal skills, with a well-groomed and professional appearance.
• Familiar with Opera Cloud System would be beneficial.

Responsibilities

• Welcome and assist guests with a warm, professional, and personalized approach in line with Fairmont service standards.
• Handle check-in and check-out procedures efficiently and accurately.
• Coordinate with Housekeeping, Concierge, and Guest Relations to ensure seamless guest experiences.
• Process payments, verify methods of payment, and ensure accuracy in daily cashier reports.
• Provide guests with information about hotel facilities, services, and local attractions in Jakarta.
• Respond promptly to guest inquiries, requests, and complaints, ensuring effective solutions and guest satisfaction.
• Manage room reservations, including modifications and cancellations
• Protect guest confidentiality and adhere to Accor’s privacy and security standards.

Skills

Service oriented

Communication skills

Guest service mindset

Multitasking

Professional appearance

Under pressure

Education

Diploma or Bachelor’s degree in Hospitality or related fields

Tools

Opera Cloud System

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

What’s In It For You

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!

Job Description

Fairmont Jakarta are looking for a passionate, service-oriented Front Desk Agent who embodies warmth, professionalism, and a genuine dedication to hospitality. If you thrive in a dynamic environment and take pride in providing personalized guest service, we invite you to join our Front Office team.

Key Responsibilities

• Welcome and assist guests with a warm, professional, and personalized approach in line with Fairmont service standards.
• Handle check-in and check-out procedures efficiently and accurately.
• Coordinate with Housekeeping, Concierge, and Guest Relations to ensure seamless guest experiences.
• Process payments, verify methods of payment, and ensure accuracy in daily cashier reports.
• Provide guests with information about hotel facilities, services, and local attractions in Jakarta.
• Respond promptly to guest inquiries, requests, and complaints, ensuring effective solutions and guest satisfaction.
• Manage room reservations, including modifications and cancellations
• Protect guest confidentiality and adhere to Accor’s privacy and security standards.

Qualifications

Your experience and skills include:

• Service focused personality is essential
• Minimum 1 year of experience in a similar position, preferably within a luxury or five-star hotel.
• Diploma or Bachelor’s degree in Hospitality, Tourism, or relevant fields.
• Excellent communication and interpersonal skills, with a well-groomed and professional appearance.
• Srong proficiency in English; additional languages are an advantage.
• Familiar with Opera Cloud System would be beneficial
• Guest-focused, detail-oriented, and able to maintain a positive attitude under pressure.
• Capable of multitasking and working in a fast-paced environment with rotating shifts.
• Responsible, professional, and able to maintain the confidentiality of guest information.

Additional Information

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

"Why work for Accor?"

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS