Front Office Lead — VIP Guest Experience

Park Hyatt; Jakarta Pusat; On-site; IDR 360,000,000 - 540,000,000; Full time

Job summary

Park Hyatt Jakarta seeks an experienced hospitality professional to assist the Front Office Manager in delivering courteous and efficient service across the department. You will help maintain room standards, manage VIP arrivals, and coordinate with Housekeeping and Engineering to ensure seamless guest experiences.

The role requires leadership, a strong guest-service mindset, and solid understanding of luxury hotel operations.

Qualifications

• Indonesian nationality with a degree in Hospitality or Business Management.
• Minimum 2 years experience in a similar position in 5-star International Hotel Chain.
• Previous experience in Luxury Hotel or international experience is advantageous.
• Strong leadership and business acumen.
• Excellent English communication skills, strong guest service mindset and people management & development skills.

Responsibilities

• Assists Front Office Manager in efficiently managing the department with courteous, professional and flexible service.
• Monitor room standards and advise corrective actions as needed.
• Ensure strict control of room keys by Assistant Front Office Manager.
• Assist in securing external guest accommodation in overbooking situations.
• Ensure public areas are clean and up to standard.
• Oversee VIP arrivals and ensure rooms are prepared with welcome amenities.

Education

Hospitality/Business Management degree

Leadership

People management & development

English communication skills

Job description

Park Hyatt Jakarta seeks an experienced hospitality professional to assist the Front Office Manager in delivering courteous and efficient service across the department. You will help maintain room standards, manage VIP arrivals, and coordinate with Housekeeping and Engineering to ensure seamless guest experiences.

The role requires leadership, a strong guest-service mindset, and solid understanding of luxury hotel operations.