Front Desk Agent

AccorHotels Indonesia; Jakarta Utara; On-site; IDR 84,000,000 - 168,000,000; Full time

Benefits offered by this job

Discounted Accor rates worldwide

Learning programs through our Academie

Growth opportunities across properties

Job summary

Fairmont Jakarta is seeking a passionate Front Desk Agent to deliver warm, personalized service at our luxury property. You will welcome guests, manage check-in/check-out, coordinate with departments, and provide local information to enhance their stay.

We value a service-focused mindset, strong English, and a polished appearance. Prior hospitality experience and Opera Cloud knowledge are a plus, with opportunities for growth within Accor’s global network.

Qualifications

• Service focused personality is essential.
• Minimum 1 year of experience in a similar position, preferably within a luxury or five-star hotel.
• Diploma or Bachelor’s degree in Hospitality, Tourism, or relevant fields.
• Excellent communication and interpersonal skills, with a well-groomed and professional appearance.
• Strong English; additional languages are an advantage.
• Familiar with Opera Cloud System would be beneficial.
• Guest-focused, detail-oriented, and able to maintain guest confidentiality.

Responsibilities

• Welcome and assist guests with a warm, professional, and personalized approach in line with service standards.
• Handle check-in and check-out procedures efficiently and accurately.
• Coordinate with Housekeeping, Concierge, and Guest Relations to ensure seamless guest experiences.
• Process payments, verify methods of payment, and ensure accuracy in daily cashier reports.
• Provide guests with information about hotel facilities, services, and local attractions in Jakarta.
• Respond promptly to guest inquiries, requests, and complaints, ensuring effective solutions and guest satisfaction.
• Manage room reservations, including modifications and cancellations
• Protect guest confidentiality and adhere to privacy and security standards.

Skills

Service oriented

Communication

Interpersonal skills

Multitasking

Education

Diploma or Bachelor’s degree in Hospitality or related field

Tools

Opera Cloud System

Job description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

What’s in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!

Job Description

Fairmont Jakarta are looking for a passionate, service-oriented Front Desk Agent who embodies warmth, professionalism, and a genuine dedication to hospitality. If you thrive in a dynamic environment and take pride in providing personalized guest service, we invite you to join our Front Office team.

Key Responsibilities:

• Welcome and assist guests with a warm, professional, and personalized approach in line with Fairmont service standards.
• Handle check-in and check-out procedures efficiently and accurately.
• Coordinate with Housekeeping, Concierge, and Guest Relations to ensure seamless guest experiences.
• Process payments, verify methods of payment, and ensure accuracy in daily cashier reports.
• Provide guests with information about hotel facilities, services, and local attractions in Jakarta.
• Respond promptly to guest inquiries, requests, and complaints, ensuring effective solutions and guest satisfaction.
• Manage room reservations, including modifications and cancellations
• Protect guest confidentiality and adhere to Accor’s privacy and security standards.

Qualifications

Your experience and skills include:

• Service focused personality is essential
• Minimum 1 year of experience in a similar position, preferably within a luxury or five-star hotel.
• Diploma or Bachelor’s degree in Hospitality, Tourism, or relevant fields.
• Excellent communication and interpersonal skills, with a well-groomed and professional appearance.
• Srong proficiency in English; additional languages are an advantage.
• Familiar with Opera Cloud System would be beneficial
• Guest-focused, detail-oriented, and able to maintain a positive attitude under pressure.
• Capable of multitasking and working in a fast-paced environment with rotating shifts.
• Responsible, professional, and able to maintain the confidentiality of guest information.

Additional Information

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

We are proudly part of Accor hotels, a globally renowned company with strong values and culture. We are the largest hotel company in Asia Pacific, people know and love our brand, and we are positive you will too!

Accor Plus is Asia Pacific's most expansive travel, dining, and lifestyle program. Accor Plus is accepted at over 800 Accor hotels across 18 countries in Asia Pacific. With more than 1,200 employees, 45 offices, and over 400,000 members across the Asia Pacific. Accor Plus offices are located across Australia, New Zealand, Fiji, Singapore, Malaysia, Indonesia, Philippines, India, Thailand, Vietnam and China.

All Applicants must be legally entitled to live and work in Indonesia