Front Desk Supervisor: Elevate Guest Welcome

Accorhotel; Indonesia; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

Accorhotel in Indonesia is seeking a Welcomer Supervisor to lead front desk operations and ensure exceptional guest service. You will manage the reception team, coordinate with departments, and uphold brand standards in a premium property setting.

The role requires strong communication, customer focus, and supervisory experience in hospitality. Join a dynamic team and contribute to a memorable guest experience in a luxury resort environment.

Qualifications

• Vocational diploma or degree in hospitality or F&B is required.
• Minimum 2 years of relevant front desk or hospitality experience.
• Excellent communication and customer service skills.

Responsibilities

• Lead front desk operations and guest services.
• Supervise reception team and coordinate with other departments.
• Ensure smooth check-in/check-out processes.
• Maintain guest relations and handle complaints.
• Train apprentices and interns.
• Monitor performance against brand standards.

Skills

Communication skills

Customer service

Team leadership

Multitasking

Problem solving

Fluent in English

Education

Vocational diploma or degree in hospitality or F&B studies

Tools

PMS

Hotix

Tars

Job description

Accorhotel in Indonesia is seeking a Welcomer Supervisor to lead front desk operations and ensure exceptional guest service. You will manage the reception team, coordinate with departments, and uphold brand standards in a premium property setting.

The role requires strong communication, customer focus, and supervisory experience in hospitality. Join a dynamic team and contribute to a memorable guest experience in a luxury resort environment.