Logistics Customer Service Specialist – South Jakarta

Kastil.co Holding Enterprise; Jakarta Pusat; Sur place; IDR 66 960 000 - 100 440 000; Plein temps

Résumé du poste

PT Samudera Indonesia Logistik Kargo is seeking a Customer Service Staff in South Jakarta to serve as the bridge between corporate clients and internal operations, handling inquiries about active shipments and delivery timelines.

You will coordinate with transportation and warehousing teams, resolve bottlenecks, maintain digital records using internal databases and Microsoft Office, and contribute to high customer satisfaction.

Qualifications

• Bachelor's degree is required.
• Preferred fields include Communications, Logistics, Supply Chain Management, Business Administration, or related disciplines.
• A minimum of 1 year of hands-on experience in customer service within logistics or freight forwarding.
• Solid knowledge of end-to-end supply chain procedures, shipping protocols, documentation, and inland transportation.

Responsabilités

• Manage client inquiries regarding active shipments and delivery timelines.
• Coordinate with transportation and warehousing departments to ensure smooth cargo movement.
• Proactively resolve logistical bottlenecks to maintain high customer satisfaction.
• Maintain accurate digital records of client communications and shipping documentation using internal databases and Microsoft Office tools.

Connaissances

Microsoft Excel

Communication skills

Problem solving

Microsoft Office

Formation

Bachelor's degree

Description du poste

PT Samudera Indonesia Logistik Kargo is seeking a Customer Service Staff in South Jakarta to serve as the bridge between corporate clients and internal operations, handling inquiries about active shipments and delivery timelines.

You will coordinate with transportation and warehousing teams, resolve bottlenecks, maintain digital records using internal databases and Microsoft Office, and contribute to high customer satisfaction.