Logistics Customer Service Specialist - South Jakarta

Hembusan; Jakarta Pusat; On-site; IDR 84,000,000 - 144,000,000; Full time

Job summary

PT Samudera Indonesia Logistik Kargo in South Jakarta seeks a Customer Service Staff to bridge client relations with shipping operations and ensure smooth coordination across all stages of transport. You will manage client inquiries on shipment status and details, working closely with internal teams to resolve bottlenecks and maintain clear records.

The role requires a Bachelor’s in Communication or Logistics, at least 1 year in logistics customer service, and strong Excel/Office skills.

Qualifications

• Bachelor’s degree in Communication or Logistics or related discipline.
• Minimum of 1 year experience in customer service within logistics or freight forwarding.
• Solid understanding of supply chain workflows and transportation networks.
• Proficiency in Microsoft Excel and general office software.
• Strong verbal and written communication with proactive problem-solving.

Responsibilities

• Act as the main point of contact for clients, managing inquiries about shipment status and transportation details.
• Coordinate with internal operations to resolve bottlenecks swiftly.
• Maintain accurate documentation and database records using standard office software.
• Proactively update clients on supply chain milestones and potential transit adjustments.

Skills

Communication

Logistics

Microsoft Office

MS Excel

Education

Bachelor’s degree in Communication

Bachelor’s degree in Logistics

Tools

Microsoft Excel

Microsoft Office

Job description

PT Samudera Indonesia Logistik Kargo in South Jakarta seeks a Customer Service Staff to bridge client relations with shipping operations and ensure smooth coordination across all stages of transport. You will manage client inquiries on shipment status and details, working closely with internal teams to resolve bottlenecks and maintain clear records.

The role requires a Bachelor’s in Communication or Logistics, at least 1 year in logistics customer service, and strong Excel/Office skills.