Import/Export Docs & Customer Support Specialist

PT Samudera Caraka Jasa; Jakarta Selatan; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

PT Samudera Caraka Jasa is hiring a Customer Service & Documentation Clerk in Jakarta to manage inquiries and support shipment status. You will prepare, review, and maintain customs documentation and liaise with authorities to facilitate smooth clearance of goods.

Data entry, invoicing, and cross-department coordination are also part of the role. The ideal candidate has proven experience in logistics documentation, strong English, and excellent attention to detail.

Qualifications

• Proven experience in customer service and documentation in import/export, customs brokerage, or logistics.
• Strong proficiency with Excel and Word.
• Proficient in English both speaking and writing.
• Attention to detail with the ability to manage complex documentation accurately.
• Strong organizational skills and ability to manage multiple tasks and priorities.
• Knowledge of customs procedures, HS codes and import/export regulations preferred.
• Good interpersonal and problem-solving skills.
• Willingness to learn and adapt to evolving customs regulations and procedures.

Responsibilities

• Manage customer inquiries and provide timely support on shipment status and documentation requirements.
• Prepare, review and maintain accurate customs documentation (bills of lading, invoices, origin certificates).
• Liaise with customs authorities, port operators and shipping lines to facilitate clearance.
• Track and monitor shipment progress across import/export/domestic cycles and inform clients of delays.
• Data entry and record management of customs declarations and cargo manifests.
• Coordinate with internal departments to ensure complete and accurate documentation before submission.
• Handle customer complaints and resolve documentation discrepancies promptly.
• Maintain knowledge of current customs regulations, tariff classifications and import/export requirements.
• Process invoices and maintain financial records related to customer accounts and services rendered.

Skills

Customer service

Documentation

MS Office

Excel

Word

English proficiency

Attention to detail

Organizational skills

Multitasking

Problem solving

Tools

Microsoft Office

Excel

Word

Job description

PT Samudera Caraka Jasa is hiring a Customer Service & Documentation Clerk in Jakarta to manage inquiries and support shipment status. You will prepare, review, and maintain customs documentation and liaise with authorities to facilitate smooth clearance of goods.

Data entry, invoicing, and cross-department coordination are also part of the role. The ideal candidate has proven experience in logistics documentation, strong English, and excellent attention to detail.