Loker PT Samudera Indonesia Logistik Kargo

Kastil.co Holding Enterprise; Jakarta Pusat; Presencial; IDR 66.960.000 - 100.440.000; Jornada completa

Descripción de la vacante

PT Samudera Indonesia Logistik Kargo is seeking a Customer Service Staff in South Jakarta to serve as the bridge between corporate clients and internal operations, handling inquiries about active shipments and delivery timelines.

You will coordinate with transportation and warehousing teams, resolve bottlenecks, maintain digital records using internal databases and Microsoft Office, and contribute to high customer satisfaction.

Formación

• Bachelor's degree is required.
• Preferred fields include Communications, Logistics, Supply Chain Management, Business Administration, or related disciplines.
• A minimum of 1 year of hands-on experience in customer service within logistics or freight forwarding.
• Solid knowledge of end-to-end supply chain procedures, shipping protocols, documentation, and inland transportation.

Responsabilidades

• Manage client inquiries regarding active shipments and delivery timelines.
• Coordinate with transportation and warehousing departments to ensure smooth cargo movement.
• Proactively resolve logistical bottlenecks to maintain high customer satisfaction.
• Maintain accurate digital records of client communications and shipping documentation using internal databases and Microsoft Office tools.

Conocimientos

Microsoft Excel

Communication skills

Problem solving

Microsoft Office

Educación

Bachelor's degree

Descripción del empleo

##### Job Description# Navigating Your Career: PT Samudera Indonesia Logistik Kargo Hiring Customer Service StaffBuilding a successful career in the logistics industry requires joining an organization that offers both stability and growth. PT Samudera Indonesia Logistik Kargo, a prominent subsidiary of the esteemed Samudera Indonesia group, is currently expanding its team. Headquartered in Jakarta, the company delivers comprehensive logistics solutions, specializing in energy logistics, project handling, contract logistics, supply chain management, and multimodal transportation. If you possess a passion for client relations and a foundational background in supply chain operations, this opportunity in South Jakarta might be the ideal next step for your professional journey.## Understanding the Role: Customer Service StaffWorking as a Customer Service Staff member within a leading freight forwarding and logistics enterprise goes far beyond answering phone calls. You serve as the vital bridge between corporate clients and internal operational teams.Your daily responsibilities will generally encompass: \\* Managing client inquiries regarding active shipments and delivery timelines. \\* Coordinating with transportation and warehousing departments to ensure smooth cargo movement. \\* Resolving logistical bottlenecks proactively to maintain high customer satisfaction standards. \\* Maintaining accurate digital records of all client communications and shipping documentation using internal databases and Microsoft Office tools.## Key Qualifications and Candidate RequirementsTo thrive in this dynamic environment, candidates must meet specific educational and professional benchmarks set by the recruitment team. PT Samudera Indonesia Logistik Kargo is looking for driven professionals who can hit the ground running.Educational Background \\* Applicants must hold a Bachelor’s degree from an accredited institution. \\* Preferred fields of study include Communications, Logistics, Supply Chain Management, Business Administration, or other closely related disciplines.Professional Experience \\* A minimum of **1 year of hands-on experience** working in a customer service role specifically within a logistics or freight forwarding company. \\* A solid working knowledge of end-to-end supply chain procedures, including shipping protocols, documentation, and inland transportation.Technical and Soft Skills \\* Proficiency in utilizing Microsoft Office applications, with a strong emphasis on advanced Microsoft Excel skills for data tracking and reporting. \\* Exceptional verbal and written communication abilities to liaise effectively with diverse stakeholders. \\* A proactive, problem-solving mindset and the ability to remain calm and efficient under pressure.## Job Location and Work EnvironmentThe position is based in **South Jakarta**, placing you in one of the city's major commercial hubs. This strategic location offers great accessibility and a vibrant corporate atmosphere, ideal for networking and career advancement within the maritime and logistics sectors.## How to Apply for the Customer Service PositionIf you match the criteria outlined above—or if you know a qualified professional who would be a great fit for the role—submitting your application is straightforward.\\* **Application Channel:** Send your updated CV directly via email to `[e-mail]` \\* **Email Subject Line:** Must be written strictly as `“CS Staff – SILK”` to ensure your application is properly tracked by the human resources department.Take the initiative today and step into a rewarding career with one of Indonesia's most respected supply chain leaders.Apply Now###### Quick Info**Last Update:** Wednesday, November 11, 2026**Category:** Full TimeS1Sosial Dan HumanioraSWASTAFull TimeS1Sosial Dan HumanioraSWASTA**Location:** Jakarta**Job Type:** Full Time**Education:** S1**Experience:** 1 - 2 Tahun