LEADER SERVICE

Njayo cafe; Bogor; On-site; IDR 44,640,000 - 66,960,000; Full time

Benefits offered by this job

Monthly snacks

THR

Job summary

Njayo Cafe is seeking an experienced Service Leader to guide the service team and uphold standards. You will lead daily operations, coordinate with kitchen, bar, cashier, billiard, and karaoke, and drive customer satisfaction through disciplined service and clear communication.

The role requires strong leadership, the ability to work in shifts including weekends, and a proactive approach to handling complaints and maintaining area readiness. Competitive salary according to experience and ability.

Qualifications

• Minimum 2 years experience in F&B
• Experience as Leader/Captain/Supervisor preferred
• Strong leadership and communication skills

Responsibilities

• Lead and manage the service team
• Ensure customer service complies with SOP
• Arrange task distribution and shifts
• Conduct team briefings and evaluations
• Oversee cleanliness, neatness, and area readiness
• Handle customer complaints
• Coordinate with kitchen, bar, cashier, billiard, and karaoke
• Create reports on operational issues to management

Skills

Leadership

Communication

Team management

Customer service

Job description

Njayo Cafe is seeking an experienced Service Leader who is disciplined, firm, and capable of leading a service team.

Key responsibilities

Lead and manage the service team

Ensure customer service complies with SOP

Arrange task distribution and shifts

Conduct team briefings and evaluations

Oversee cleanliness, neatness, and area readiness

Handle customer complaints

Coordinate with kitchen, bar, cashier, billiard, and karaoke

Create reports on operational issues to management

About you

Minimum 2 years experience in F&B

Experience as Leader/Captain/Supervisor preferred

Strong leadership and communication skills

Firm, disciplined, and responsible

Able to work in shift system, weekends and holidays

Competitive salary according to experience and ability

Monthly snacks

THR

Weekly targets