Leader Cafe

CV Amagi Villa Utama; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 78,120,000 - 122,760,000; Full time

Job summary

CV Amagi Villa Utama in Surabaya is seeking a capable Store Leader to oversee daily cafe operations, including service, cashier, barista, and pastry teams.

The role requires a minimum of a D3/S1 degree and 2–3 years in supervision within F&B, with the ability to lead at least 10 staff, manage stock, and achieve sales targets. Weekend shifts and strong leadership are essential.

Qualifications

• Minimum D3/S1 education in any field (Management/Hospitality preferred)
• Minimum 2-3 years experience as Supervisor or Store Leader in F&B, cafe, or restaurant
• Able to lead a team of at least 10 people
• Proficient in cafe operations (service, cashier, barista, basic pastry)
• Understand sales targets and achievement strategies
• Honest, disciplined, and responsible
• Communicative with strong leadership skills
• Able to work shifts and weekends

Responsibilities

• Lead and supervise all daily cafe operations
• Coordinate service, cashier, barista, and pastry teams
• Ensure customer service runs optimally
• Manage raw material stock and inventory
• Conduct quality checks on products and cleanliness
• Prepare daily sales and financial reports
• Handle customer complaints with solutions
• Conduct team training and performance evaluations

Skills

Leadership

Team management

Customer service

Inventory management

Quality control

Training

Education

D3/S1 degree

Job description

Lead and oversee all daily cafe operations, coordinating service, cashier, barista, and pastry teams to ensure maximum customer service delivery.

Key responsibilities

Lead and supervise all daily cafe operations

Coordinate service, cashier, barista, and pastry teams

Ensure customer service runs optimally

Manage raw material stock and inventory

Conduct quality checks on products and cleanliness

Prepare daily sales and financial reports

Handle customer complaints with solutions

Conduct team training and performance evaluations

About you

Minimum D3/S1 education in any field (Management/Hospitality preferred)

Minimum 2-3 years experience as Supervisor or Store Leader in F&B, cafe, or restaurant

Able to lead a team of at least 10 people

Proficient in cafe operations (service, cashier, barista, basic pastry)

Understand sales targets and achievement strategies

Honest, disciplined, and responsible

Communicative with strong leadership skills

Able to work shifts and weekends