Assistant Service Manager

Luna Beach Club; Indonesia; On-site; IDR 133,920,000 - 267,840,000; Full time

Benefits offered by this job

Health Insurance

Social Security

Meals

5 Days Working Week

Professional development opportunities

Job summary

Luna Beach Club in Indonesia is seeking a Service Supervisor to oversee daily service operations at the Luna Beer Garden. You will lead and coach the service team to consistently deliver excellent guest experiences while ensuring adherence to SOPs and standards.

Reporting to the Operations Manager, you will coordinate with kitchen and bar, manage schedules, and handle guest feedback with professionalism. The role requires hands-on leadership in a fast-paced hospitality setting.

Qualifications

• 2+ years in hospitality, supervisory role.
• Strong knowledge of food & beverage service and outlet operations.
• Proven ability to lead, coach, and develop a service team.
• Strong communication and interpersonal skills.
• Good command of English.

Responsibilities

• Oversee the daily service operation at Luna Beer Garden.
• Lead, supervise, and motivate the service team to deliver excellent guest experiences.
• Ensure service standards, SOPs, and outlet procedures are followed.
• Conduct daily briefings and provide coaching to the team.
• Monitor team performance, attendance, grooming and discipline.
• Coordinate between service, kitchen, bar and other departments.
• Handle guest requests, feedback and issues professionally.
• Ensure the outlet is always service-ready and well-organized.
• Assist with stock, equipment, cleanliness and outlet readiness.
• Support scheduling and manpower planning according to business needs.
• Identify operational challenges and provide practical solutions.
• Prepare and communicate operational updates to the Operations Manager.
• Oversee overall service flow and team performance during operations.

Skills

Leadership

Hospitality

Communication

English

Problem solving

Job description

In this role, you will be responsible for overseeing the day-to-day service operation, leading the service team, maintaining our service standards, and ensuring an excellent guest experience. This position will directly report to the Operations Manager.

Responsibilities

• - Oversee the daily service operation at Luna Beer Garden.
• - Lead, supervise, and motivate the service team to deliver consistent and excellent guest experiences.
• - Ensure service standards, SOPs, and outlet procedures are properly implemented.
• - Conduct daily briefings and provide coaching and guidance to the team.
• - Monitor team performance, attendance, grooming, and discipline.
• - Ensure smooth coordination between the service team, kitchen, bar, and other departments.
• - Handle guest requests, feedback, and operational issues professionally.
• - Monitor the floor and ensure the outlet is always service-ready.
• - Assist with stock, equipment, cleanliness, and overall outlet readiness.
• - Support scheduling and manpower planning according to business needs.
• - Identify operational challenges and provide practical solutions.
• - Prepare and communicate operational updates and reports to the Operations Manager.
• - Take of the overall service flow and team performance during operations.

Requirements

• - Minimum 2+ years of experience in hospitality, preferably in a supervisory or senior service position.
• - Strong knowledge of food & beverage service and outlet operations.
• - Proven ability to lead, coach, and develop a service team.
• - Strong communication and interpersonal skills.
• - Good command of English.
• - Guest-oriented with a strong understanding of hospitality standards.
• - Hands-on, proactive, and confident in making decisions during operations.
• - Able to work well under pressure in a fast-paced environment.
• - Strong attention to detail and problem-solving skills.
• - Flexible to work on weekends, public holidays, and according to operational requirements.

Benefits & Extras

Salary Range

Rp High value remuneration

Service Charge

Yes

THR

Yes

Health Insurance

Social Security

Facilities

Working Devices and infrastructures

Meals

Yes

12/year

Working Days

5 Days

Public Holiday

Yes

Potential professional advancement

Dynamics, teamwork, recognition and rewards

Engagement

Employee Activities and Human Resource Development Program