supervisor

Bubu Cafetiam; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

Bubu Cafetiam is seeking an Operational Supervisor to oversee daily cafe operations and lead the team to deliver consistent service. You will ensure SOP compliance, quality, and cleanliness while coordinating tasks and addressing issues promptly.

The role requires strong leadership, clear communication, and the ability to manage a shift-based schedule, with a focus on delivering excellent customer experiences in a fast-paced environment.

Qualifications

• Experience as an Operational Supervisor in F&B or hospitality.
• Strong leadership and communication skills.
• Ability to organize, direct, and evaluate team performance.
• Understanding of restaurant/café operations and service standards.
• Willing to work with a shift system.

Responsibilities

• Oversee daily operational activities to ensure they run according to SOP.
• Organize and coordinate task distribution among the team.
• Ensure service standards, cleanliness, and product quality are maintained.
• Conduct briefings and evaluate team performance regularly.
• Handle operational obstacles and customer complaints effectively.
• Monitor stock needs and operational supplies.
• Create operational reports and communicate evaluation results to management.
• Ensure operational and service targets are achieved.

Skills

Leadership

Communication

Team management

F&B operations

Customer service

Problem solving

Job description

Responsible for overseeing and ensuring all operational activities run smoothly, effectively, and in accordance with company standards, as well as leading and directing the team to provide the best service to customers.

Key responsibilities

• Oversee daily operational activities to ensure they run according to SOP
• Organize and coordinate task distribution among the team
• Ensure service standards, cleanliness, and product quality are maintained
• Conduct briefings and evaluate team performance regularly
• Handle operational obstacles and customer complaints effectively
• Monitor stock needs and operational supplies
• Create operational reports and communicate evaluation results to management
• Ensure operational and service targets are achieved

About you

• Experience as an Operational Supervisor, particularly in F&B/hospitality
• Strong leadership and communication skills
• Able to organize, direct, and evaluate team performance
• Understanding of restaurant/café operations and service standards
• Able to work quickly, carefully, and responsibly
• Good problem-solving skills
• Disciplined, firm, with integrity, and able to set an example for the team
• Willing to work with a shift system