Supervisor Floor (SPV Restoran)

PT Upartners Sukses Bersama; Jakarta Utara; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

PT Upartners Sukses Bersama is seeking a Front of House Supervisor to oversee the dining area during busy hours, lead the team, and ensure service standards align with SOP. You will brief servers, assign tasks, liaise with the Outlet Manager, handle initial guest concerns, and monitor cleanliness and presentation to uphold guest satisfaction.

Candidates should have 1–2 years as Supervisor/Captain in food service, strong leadership, good communication, neat appearance, and be willing to work

Qualifications

• Minimum 1–2 years experience as Supervisor/Captain in a restaurant or cafe.
• Strong leadership qualities.
• Willing to work shifts, including weekends and public holidays.
• Communicative and neat appearance.
• Physically fit to stand/move for extended periods.

Responsibilities

• Oversee the operational flow of the floor/dining area during operational hours.
• Lead pre-service briefing to the server team.
• Ensure service standards and presentation procedures comply with SOP.
• Organize task distribution and work areas for servers.
• Act as liaison between the Outlet Manager and the server team.
• Handle first-level customer complaints before escalation to the Outlet Manager.
• Monitor cleanliness and tidiness of the dining area.
• Assist the Outlet Manager in evaluating server team performance.

Skills

Leadership

Communication

Customer service

Education

SMA/SMK or equivalent

D3 Hospitality preferred

Job description

Supervise the operational flow of the front of house dining area during operational hours, lead the team, and ensure service standards are maintained according to SOP.

Key responsibilities

Oversee the operational flow of the floor/dining area (Front of House) during operational hours

Lead pre-service briefing to the server team

Ensure service standards and presentation procedures comply with SOP

Organize task distribution and work areas for servers

Act as a liaison between the Outlet Manager and the server team

Handle first-level customer complaints before escalation to the Outlet Manager

Monitor cleanliness and tidiness of the dining area

Assist the Outlet Manager in evaluating server team performance

Requirement

Minimum SMA/SMK or equivalent; D3 Hospitality preferred

Minimum 1-2 years experience as Supervisor/Captain in a restaurant or cafe

Strong leadership qualities

Physically fit and able to stand/move for extended periods

Communicative and neat appearance

Willing to work shifts, including weekends and public holidays