Applications MSP Engineer (L1) - ERP & Middleware

NTT DATA, Inc.; Jakarta Timur; On-site; IDR 111,600,000 - 167,400,000; Full time

Job summary

NTT DATA, Inc. is looking for an Applications Managed Services Engineer (L1) in Jakarta Timur, Indonesia. This role involves providing essential support for critical software applications, including ERP and Middleware. Responsibilities include monitoring client applications, resolving incidents, and ensuring service level agreements. The ideal candidate will have entry-level experience in server and storage administration, a client-focused mindset, and a bachelor's degree in information technology. Join us to enhance your career in a diverse and supportive environment.

Qualifications

• Entry-level experience in managing platforms including Windows Server, Linux Server, and Virtualization.
• Basic knowledge of ERP, Windows, SQL, and Webserver technologies.
• Strong planning and anticipation skills.

Responsibilities

• Monitor and manage client applications and respond to service requests.
• Resolve low-complexity incidents to maintain application availability.
• Create and update knowledge articles to enhance service delivery.

Skills

Client-focused mindset

Active listening skills

Planning skills

Collaboration across cultures

Education

Bachelor’s degree in information technology/computing

Tools

Windows Server Administration

Linux Server Administration

Virtualization Administration

SQL

Oracle Middleware

Job description

NTT DATA, Inc. is looking for an Applications Managed Services Engineer (L1) in Jakarta Timur, Indonesia. This role involves providing essential support for critical software applications, including ERP and Middleware. Responsibilities include monitoring client applications, resolving incidents, and ensuring service level agreements. The ideal candidate will have entry-level experience in server and storage administration, a client-focused mindset, and a bachelor's degree in information technology. Join us to enhance your career in a diverse and supportive environment.